D365CE CRM System Application Manager - £50k, End User, UK Home based

JR United Kingdom; Portsmouth; Remote; GBP 50,000; Full time

Job summary

A leading charity organization is seeking a D365CE CRM System Application Manager to enhance their CRM capabilities while ensuring data integrity and compliance. This key role involves strategic management of the CRM system, user support, and collaboration within a values-led team focused on digital growth.

Qualifications

• Expertise in Microsoft Dynamics 365CE CRM.
• Experience in training or leading user groups.
• Eligibility to work without restrictions.

Responsibilities

• Manage ownership and day-to-day activities of D365CE.
• Ensure GDPR compliance and data integrity.
• Support training and enhancement of CRM functionality.

Skills

Communication

Data Governance

GDPR Compliance

Microsoft Dynamics 365CE

Functional Consulting

Education

Microsoft certifications in D365CE

Tools

Office 365

Job description

D365CE CRM System Application Manager - £50k, End User, UK Home based

DO NOT APPLY if you are not involved with Microsoft Dynamics CRM (this is a D365CE role)

Role:

An end user in the charity sector is seeking a Microsoft Dynamics 365CE (CRM) expert to take ownership of their organisation-wide CRM system. This is a key permanent hire reporting into the Head of Operational Improvement, responsible for platform optimisation, user support, partner management, and driving digital transformation through D365CE.

Key Responsibilities:

• Ownership and day-to-day management of Microsoft D365CE & Portal
• Licensing, user access control and functional support
• Managing third-party CRM provider and vendor budgets
• Enhancing CRM functionality, testing upgrades, driving integration, basic configuration, Workflows
• Ensuring GDPR compliance, data integrity, and advising leadership
• Supporting training, reporting, and digital best practices
• Strong knowledge and hands-on experience with Microsoft Dynamics 365CE
• Previous work as a Functional Consultant or Product Owner
• Excellent communication across non-technical stakeholders
• Demonstrable experience with data governance, GDPR, and InfoSec
• You must be eligible to work without restrictions (No sponsorship, No PSW, No Dependency visa)
• Microsoft certifications in D365CE
• Experience in the charity or not-for-profit sector
• Familiarity with Office 365 architecture and integrations
• Training or leading user groups

This is a vital role at a forward-thinking, people-first charity undergoing digital growth. You’ll play a strategic and hands-on role in shaping the future of CRM within a collaborative, values-led team.