D365CE CRM System Application Manager - £50k, End User, UK Home based

JR United Kingdom; Norwich; On-site; GBP 50,000 - 60,000; Full time

Job summary

A charity-based organization is seeking a D365CE CRM System Application Manager. This key role involves the management of their CRM system, optimization, user support, and driving digital transformation. Candidates must be experienced with Microsoft Dynamics CRM, hold relevant certifications, and preferably have a background in the not-for-profit sector.

Qualifications

• Expert in Microsoft Dynamics 365CE.
• Experience in charity sector preferred.
• Strong communication skills across non-technical stakeholders.

Responsibilities

• Manage and enhance Microsoft D365CE & Portal functionalities.
• Ensure GDPR compliance and data integrity.
• Lead training and support for users.

Skills

Ownership management

GDPR compliance

Data governance

User support

Functional consulting

Training

Excellent communication

Education

Microsoft certifications in D365CE

Tools

Microsoft Dynamics 365CE

Office 365

Job description

Social network you want to login/join with:

D365CE CRM System Application Manager - £50k, End User, UK Home based, norwich

col-narrow-left

Client:

Conspicuous

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

col-wide

Job Description:

D365CE CRM System Application Manager - £50k, End User, UK Home based

DO NOT APPLY if you are not involved with Microsoft Dynamics CRM (this is a D365CE role)

Role:

An end user in the charity sector is seeking a Microsoft Dynamics 365CE (CRM) expert to take ownership of their organisation-wide CRM system. This is a key permanent hire reporting into the Head of Operational Improvement, responsible for platform optimisation, user support, partner management, and driving digital transformation through D365CE.

Key Responsibilities:

• Ownership and day-to-day management of Microsoft D365CE & Portal
• Licensing, user access control and functional support
• Managing third-party CRM provider and vendor budgets
• Enhancing CRM functionality, testing upgrades, driving integration, basic configuration, Workflows
• Ensuring GDPR compliance, data integrity, and advising leadership
• Supporting training, reporting, and digital best practices
• Strong knowledge and hands-on experience with Microsoft Dynamics 365CE
• Previous work as a Functional Consultant or Product Owner
• Excellent communication across non-technical stakeholders
• Demonstrable experience with data governance, GDPR, and InfoSec
• You must be eligible to work without restrictions (No sponsorship, No PSW, No Dependency visa)
• Microsoft certifications in D365CE
• Experience in the charity or not-for-profit sector
• Familiarity with Office 365 architecture and integrations
• Training or leading user groups

This is a vital role at a forward-thinking, people-first charity undergoing digital growth. You’ll play a strategic and hands-on role in shaping the future of CRM within a collaborative, values-led team.