D365CE CRM System Application Manager - £50k, End User, UK Home based

Conspicuous; Cheltenham; Remote; GBP 50,000 - 58,000; Full time

Job summary

Un utilisateur final dans le secteur caritatif recrute un expert en Dynamics 365CE (CRM) pour gérer son système CRM. Ce rôle essentiel implique des responsabilités stratégiques et pratiques pour améliorer la plateforme tout en garantissant la conformité et la gouvernance des données. Travaillez au sein d'une équipe collaborative ayant des valeurs fortes dans une organisation en pleine croissance digitale.

Qualifications

• Fortes connaissances et expérience pratique avec Microsoft Dynamics 365CE.
• Antécédents en tant que consultant fonctionnel ou propriétaire de produit.
• Expérience dans l'amélioration des processus avec Power Platform.
• Connaissances démontrables en gouvernance des données et InfoSec.

Responsibilities

• Gestion quotidienne et optimisation de la plateforme D365CE.
• Support fonctionnel, contrôle d'accès des utilisateurs et conformité GDPR.
• Gestion des budgets des fournisseurs tiers et meilleurs pratiques numériques.
• Augmenter l'adoption des utilisateurs.

Skills

Microsoft Dynamics 365CE

Power Platform

Agile project delivery

GDPR compliance

Excellent communication

Job description

D365CE CRM System Application Manager - £50k, End User, UK Home based

DO NOT APPLY if you are not involved with Dynamics CRM (this is a D365CE role)

Role:

An end user in the charity sector is seeking a Dynamics 365CE (CRM) expert to take ownership of their CRM system. This is a key permanent hire reporting into the Head of Operational Improvement, responsible for platform optimisation, user support, partner management, and driving digital transformation through D365CE.

Key Responsibilities:

Ownership and day-to-day management of Microsoft D365CE & Portal Licensing, user access control and functional support Enhancing CRM functionality, testing upgrades, driving integration, basic configuration, Workflows Ensuring GDPR compliance, data integrity, and advising leadership Managing third-party CRM provider and vendor budgets Supporting training, reporting, and digital best practices Increasing User Adoption

Essential:

Strong knowledge and hands-on experience with Microsoft Dynamics 365CE Experience delivering improvements via Power Platform (Power Apps, Automate) Previous work as a Functional Consultant or Product Owner Experience supporting portals Agile project delivery experience Excellent communication across non-technical stakeholders Demonstrable experience with data governance, GDPR, and InfoSec You must be eligible to work without restrictions (No sponsorship, No PSW, No Dependency visa )

Desirable:

Microsoft certifications in D365CE Experience in the charity or not-for-profit sector Familiarity with Office 365 architecture and integrations Training or leading user groups

Opportunity:

This is a vital role at a forward-thinking, people-first charity undergoing digital growth. You’ll play a strategic and hands-on role in shaping the future of CRM within a collaborative, values-led team.