D365 Support Analyst – JS11029MS

Proactive.IT Appointments Limited; United Kingdom; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading company is seeking an experienced D365 Support Analyst for a remote role. The successful candidate will support ongoing projects, requiring current CTC clearance and strong knowledge of Dynamics 365 Customer Service. Responsibilities include triaging user tickets and liaising with development teams.

Qualifications

• Current CTC clearance required.
• Experience with Dynamics 365 Customer Service is essential.
• Ability to communicate technical issues clearly.

Responsibilities

• Triage and assess user-raised tickets to identify defects.
• Provide support for a live Dynamics 365 environment.
• Perform system administration tasks including user setup.

Skills

Triage and assess user-raised tickets

Support for Dynamics 365 Customer Service

System administration tasks

Escalate technical issues

Liaison between users and development team

Problem-solving skills

Power Pages experience

Job description

Job Reference: JS11029MS

£250 – 300 per day

D365 Support Analyst

Location: 100% Remote Work – Must Have CTC Clearance

Our client is seeking an experienced D365 Support professional to join their team on a short-term basis to support an ongoing project. The candidate must possess a current CTC clearance to be eligible for this role.

Key Skills:

• Triage and assess user-raised tickets to identify defects or configuration issues.
• Provide support for a live Dynamics 365 Customer Service environment.
• Perform system administration tasks including user setup, permissions, and basic troubleshooting.
• Escalate technical issues to the external development partner when appropriate.
• Act as a liaison between internal users and the external development team.
• Strong working knowledge of Dynamics 365 Customer Service and experience in defect triage is essential.
• Ability to interpret and communicate technical issues clearly to both technical and non-technical stakeholders.
• Experience supporting a new system with limited documentation.
• Excellent problem-solving skills.
• Power Pages experience is a plus.

Additional Information:

Due to high application volume, only suitable candidates will be contacted for an interview.

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