D365 Project Manager

JR United Kingdom; Slough; On-site; GBP 45,000 - 70,000; Full time

Job summary

A leading company in the UK is seeking an experienced Project Manager for the end-to-end implementation of Microsoft Dynamics 365. In this role, you will manage the transition from legacy systems to a modern, scalable CRM/ERP solution, enhancing operational efficiency and user experience across the organization.

Qualifications

• Proven track record delivering Dynamics 365 CE/CRM or Finance & Operations implementations.
• Experience managing transitions from legacy systems to Microsoft cloud solutions.
• Experience working in Agile, Waterfall, or hybrid delivery environments.

Responsibilities

• Lead the full project lifecycle of the D365 implementation.
• Manage the transition from legacy systems with minimal disruption.
• Coordinate efforts across internal teams, external suppliers, and partners.

Skills

Project Management

Dynamics 365 CE/CRM

Stakeholder Management

Agile Methodology

Communication Skills

Education

Microsoft certifications in Dynamics 365 or project management (e.g. PMP, PRINCE2, AgilePM)

Tools

MS Project

Azure DevOps

Jira

Job description

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We are seeking an experienced Project Manager to lead the end-to-end implementation of Microsoft Dynamics 365, overseeing the transition from a legacy platform to a modern, scalable CRM/ERP solution. This role is critical in enabling operational efficiency and enhancing user experience across the organisation.

Key Responsibilities:

• Lead the full project lifecycle of the D365 implementation, from initial planning through to delivery and post-go-live support.
• Manage the transition from legacy systems to Microsoft Dynamics 365 with minimal disruption to business operations.
• Define project scope, objectives, deliverables, and success metrics in collaboration with key stakeholders.
• Develop and maintain project plans, RAID logs, risk registers, and status reports.
• Coordinate efforts across internal teams, external suppliers, and implementation partners.
• Oversee timelines, budgets, resource allocation, and change requests to ensure delivery within scope and schedule.
• Facilitate requirements-gathering workshops, ensuring alignment between business needs and D365 capabilities.
• Collaborate closely with functional leads, developers, business analysts, and testers to ensure cohesive delivery.
• Drive change management, training, and communication strategies to support successful user adoption.
• Provide regular updates to senior leadership and steering committees on progress, risks, and issues.

Skills and Experience Required:

• Proven track record delivering Dynamics 365 CE/CRM or Finance & Operations implementations.
• Strong understanding of the D365 platform and common integration and data migration challenges.
• Experience managing transitions from legacy systems to Microsoft cloud solutions.
• Excellent stakeholder management and communication skills across technical and non-technical audiences.
• Experience working in Agile, Waterfall, or hybrid delivery environments.
• Proficiency with project tools such as MS Project, Azure DevOps, or Jira.
• Comfortable managing third-party vendors and delivery partners.
• Microsoft certifications in Dynamics 365 or project management (e.g. PMP, PRINCE2, AgilePM).
• Experience working within regulated or complex environments (e.g. non-profit, public sector, housing).
• Familiarity with Power Platform and Azure integrations.