Senior D365 CE Functional Consultant

Harvey Nash; Birmingham; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Harvey Nash in Birmingham is seeking a Senior D365 CE Functional Consultant to join our consultancy team. You will lead the delivery of Dynamics 365 Customer Engagement and Power Platform projects, guiding customers from discovery through go-live and driving adoption.

You will mentor junior consultants, run customer workshops, support pre-sales activities and ensure successful project delivery within a Microsoft Partner environment.

Qualifications

• Extensive experience delivering Dynamics 365 Customer Engagement projects.
• Strong Power Platform skills including Power Automate and Power BI.
• Excellent stakeholder engagement and workshop facilitation abilities.
• Microsoft Partner experience is a plus for insight into partner delivery.
• Ability to mentor junior consultants and lead project teams.

Responsibilities

• Lead workshops and gather business requirements from key stakeholders.
• Design, configure and customize D365 CE and Power Platform solutions.
• Produce high-quality functional design and requirements documentation.
• Support testing, user training and go-live activities.
• Mentor junior consultants and support pre-sales activities.

Skills

D365 CE

Power Platform

Power Automate

Power BI

Stakeholder engagement

Job description

Permanent - Senior D365 CE Functional Consultant

Microsoft Partner | Birmingham (1-2 days per month onsite)

We're working with a growing Microsoft Partner who are looking to recruit an experienced Senior D365 CE Functional Consultant to join their consultancy team (Also Functional Consultants).

In this role, you'll take a lead position in delivering Dynamics 365 Customer Engagement and Power Platform solutions, working closely with customers throughout the full project lifecycle. From discovery workshops and requirements gathering through to solution design, configuration, testing, training and go-live, you'll play a key role in ensuring successful project delivery and customer adoption.

You'll also be responsible for guiding junior consultants, leading customer workshops, supporting pre-sales activities, and helping customers get the most value from their Microsoft investment.

You’ll be responsible for:

• Leading workshops and gathering business requirements from key stakeholders
• Designing, configuring and customising D365 CE and Power Platform solutions
• Producing high-quality functional design and requirements documentation
• Supporting testing, user training and go-live activities
• Advising customers on best practice and driving solution adoption
• Supporting pre-sales activities, demonstrations and solution estimations
• Managing smaller D365 CE implementation projects where required
• Mentoring and developing junior consultants across the team

What we’re looking for:

• Strong knowledge of D365 Sales, Customer Service and/or Marketing
• Experience with the Power Platform, including Power Automate and Power BI
• Excellent stakeholder engagement and workshop facilitation skills
• Confident challenging requirements and providing best-practice guidance
• Previous Microsoft Partner experience would be highly advantageous

This is a fantastic opportunity to join a well-established Microsoft Partner, working on a variety of D365 CE and Power Platform projects while playing a key role in shaping solutions, mentoring others, and influencing customer success.