D365 Finance & Operations Support Engineer

REAL Technical Solutions; Greater London; Hybrid; GBP 67,000 - 82,000; Full time

Job summary

REAL Technical Solutions in Uxbridge, West London, seeks an experienced D365 Finance & Operations Application Support Engineer (Level 2) to join our International ERP Team. Salary is £40,000–£45,000 with excellent benefits and a 3-day office week.

You will provide ERP support across Europe and APAC, analyse tickets, perform hands-on system configurations, train users, and document best practices, while staying current with D365 standards and cloud-based enhancements.

Qualifications

• Min 3 years of D365 F&O support experience including order processing.
• Proven knowledge of business processes in sales and distribution.
• Fluent English; another European language is a plus.
• D365 Retail/Commerce knowledge desired.
• Microsoft certification for D365 F&O desired.

Responsibilities

• Provide ERP support for international markets in Europe and APAC.
• Analyse tickets raised by international users and determine solutions.
• Carry out hands-on work in system setups and configurations.
• Provide user training and documentation to reduce errors.
• Support continuous training of business users.
• Document processes, guidelines, and best practices.

Skills

English fluency

D365 F&O support experience

EU language is a plus

Tools

D365 Finance & Operations

D365 Retail & Commerce

Job description

Salary: £67,000 - 82,000 per year

Requirements

• Minimum three years of support experience with D365 Finance & Operations, including order processing management
• Proven knowledge of business processes in a sales and distribution operation
• Fluent in English
• An additional European language is a plus
• Knowledge of D365 Retail and Commerce is desired
• Microsoft certification for D365 Finance & Operations is desired

Responsibilities

• Provide ERP support for international markets in Europe and APAC, including handling support tickets
• Analyse tickets raised by our international business users and determine the best way to help and support each enquiry
• Carry out hands-on work in system setups and configurations
• Provide user training and documentation to reduce errors
• Support continuous training of business users
• Participate in documenting processes, guidelines, and best practices for future reference
• Stay up to date with industry trends and changes in D365 standards and technologies

Technologies

• Cloud
• ERP
• Support

More

We are a globally recognised manufacturer of quality goods, and we are looking for an experienced D365 Finance & Operations Application Support Engineer at Level 2 to join our International ERP Team in Uxbridge, West London. This role offers a salary of 40,000 to 45,000 plus excellent benefits, and you will work 3 days in the office. Our international IT team has recently upgraded 18 subsidiaries onto D365 FO, and the wider programme is transforming how our organisation operates through a modern, accountable, and secure cloud-based environment. You will work closely with our key business users, support partners, and infrastructure team.

last updated 36 week of 2026