D365 F&SCM Support Consultant

ZipRecruiter; Liverpool; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A global end user in Liverpool is seeking a D365 F&SCM Application Support Consultant to provide critical support and improvements for their Dynamics 365 system. This hybrid role offers the chance to join a collaborative team, focusing on issue resolution and system enhancements. Ideal candidates will have extensive experience with D365, particularly in Supply Chain and Finance modules, and possess strong communication skills.

Benefits

25 days annual leave + Bank Holidays

Private healthcare

Pension Scheme

Electric Car Scheme

Access to further certifications

Hybrid work

Qualifications

• 3+ years D365 F&O Experience.
• Strong functional understanding of sales orders, invoicing, credit control.

Responsibilities

• Provide 1st to 3rd line support for Dynamics 365 F&SCM users.
• Troubleshoot and resolve issues related to Finance and/or Supply Chain modules.
• Log, track, and manage tickets using support tools.

Skills

Communication

Troubleshooting

Job description

Job Description

D365 F&SCM Application Support/Consultant

Up to £55,000

Hybrid, 1- 2x on site per week - Liverpool

Global End User

I'm working with a long-standing client based in the Liverpool, who’ve recently completed their Dynamics 365 Finance & Operations implementation who are now in need of a D365 F&SCM Support Consultant.

My client is going from 300 users to 600, doubled size and of the back of this looking to build a D365 Hub due to acquiring another company. (so 6 in total)

I'm keen to speak with you if you have in depth knowledge & experience within the Supply Chain Module.

This is a great opportunity to join a close-knit, collaborative team where you’ll be the go-to for D365 F&O support, playing a key role in issue resolution and continuous improvement of their application landscape.

What I'm looking for / Day 2 Day:

• Provide 1st to 3rd line support for Dynamics 365 F&SCM users.
• Troubleshoot and resolve issues related to Finance and/or Supply Chain modules.
• Log, track, and manage tickets using a support tools
• Understand business processes and how they map to D365 functionality.
• Work with end-users to gather requirements or feedback.
• Perform gap analysis and suggest system improvements.
• Configure workflows, approval processes, and security roles within F&SCM.
• Support testing (UAT, regression) for patches, upgrades, or enhancements.
• Create and maintain documentation for system changes.
• Act as a liaison between end users and technical teams or vendors.
• Provide training or guidance to users post-deployment.
• Collaborate with functional leads, project managers, or developers.
• Monitor performance of the D365 application.
• Assist with regular updates, patching, and integration checks.
• Support data integrity and assist with data migration activities if needed.
• General Ledger, AP/AR, Fixed Assets, Budgeting, Cash & Bank Management.
• P2P, Tax into company processes.
• Inventory management, Procurement & sourcing, Sales order processing, Warehouse management, Master planning.

Ideal Background:

• 3+ years D365 F&O Experience
• Good exposure of SCM & Finance Module
• Strong functional understanding of sales orders, invoicing, credit control, and customer accounts.
• Good experience within Procurement, Inventory, Sales, Warehouse Management & Production
• Confident troubleshooting issues and working with end users.
• Understanding of basic finance processes and how they tie into O2C.
• Excellent communication and documentation skills.

Benefits:

25 days annual leave + Bank Holidays

Private healthcare

Pension Scheme

Electric Car Scheme

Access to further certifications

Hybrid work

+ Much more

It’s a hands-on role in a supportive environment, perfect for someone who enjoys getting stuck in and making a real difference to day-to-day operations. If this sounds like a fit, I’d love to chat further.

CLICK APPLY / send your CV to [e-mail]