D365 F&O Support Analyst

JR United Kingdom; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading company in ERP solutions is seeking a D365 F&O Support Analyst to provide 1st and 2nd line support. The role requires knowledge of D365 F&O, particularly in Finance or Supply Chain Management, and offers hybrid working flexibility. Candidates must have excellent customer service skills and be able to manage support cases effectively.

Qualifications

• Previous D365 F&O experience required.
• Knowledge of Finance or Supply Chain Management (SCM).
• Full UK Driving License.

Responsibilities

• Provide 1st/2nd line support for D365 F&O software.
• Monitor ERP batch queues for errors.
• Train end users on Dynamics AX & D365.

Skills

Customer Service

Problem Solving

Communication

Organization

Adaptability

Job description

Job Title: D365 F&O Support Analyst

Support, associate, support analyst, support consultant, junior functional consultant, D365, SCM, D365FO, D365 F&O, Dynamics 365, Dynamics 365 Finance & Operations, supply chain, ERP, Finance – UK - Hybrid - £35k-45k

Job Overview:

Our end user client is seeking a D365 F&O Support Analyst to provide 1st and 2nd line support. Candidates should have previous D365 F&O experience and knowledge of either Finance or Supply Chain Management (SCM).

The role offers primarily remote working flexibility.

Key Skills & Experience:

• Experience working in a busy environment, meeting targets, SLAs, and deadlines.
• Knowledge of D365 F&O modules, specifically Finance and/or SCM.
• Excellent customer service skills and a professional telephone manner.
• Team player with a calm, friendly personality and a commitment to service quality.
• Strong communication skills across all levels.
• Ability to contribute effectively within a team.
• Strong problem-solving skills.
• Good organization and prioritization skills.
• Professional, flexible, able to work under pressure, and adaptable to organizational needs.
• Mature and appropriate handling of difficult situations.
• Self-motivated with a positive attitude.
• Ability to manage and prioritize workload independently.
• Willingness to learn and develop technical skills.
• Full UK Driving License.

Responsibilities:

• Provide 1st/2nd line support for D365 F&O software.
• Monitor ERP batch queues for errors.
• Manage user access and security.
• Train end users on Dynamics AX & D365, including integrated applications.
• Maintain high customer service standards and adhere to SLAs.
• Own support cases, troubleshoot, resolve faults, and escalate when necessary.
• Communicate progress to customers in a timely manner.
• Log incidents, service requests, and change requests using Service Desk Management tools and Azure DevOps.
• Liaise with third-party support when external assistance is needed.
• Manage remote support for customer issues.
• Create and maintain support documentation and knowledge base resources.

Location:

UK (Hybrid working)

Candidates must be eligible to work in the UK.

Catch Resource Management specializes in providing ERP resources including Dynamics 365, JD Edwards, and NetSuite. Our team offers professional services backed by experienced ERP specialists to support full project life cycles.

If you meet the qualifications, we encourage your application. Due to high response levels, we can only respond immediately to close matches. Register on our website: www.catchgroup.com for updates on similar positions.