D365 Customer Engagement Functional Consultant

TN United Kingdom; Newcastle upon Tyne; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Junior D365 Customer Engagement Functional Consultant to enhance client experiences through innovative solutions. This role offers hands-on experience in designing and implementing D365 CE solutions while providing opportunities for personal and professional growth. Collaborate with senior consultants to translate client needs into functional requirements and participate in engaging workshops. With a focus on continuous learning and development, this position is perfect for those eager to dive into the world of Microsoft Dynamics 365 and make a significant impact in the consulting field.

Benefits

Extensive training and paid certifications

Dedicated career advisor

Access to global technical resources

Engaged and supportive coworkers

Qualifications

• Some experience or strong academic background in Microsoft Dynamics 365 CE.
• Basic understanding of Microsoft Dynamics 365 CE modules.

Responsibilities

• Support senior consultants in understanding client needs.
• Assist in designing and implementing D365 CE solutions.

Skills

Microsoft Dynamics 365 CE

Analytical Skills

Problem-Solving Skills

Communication Skills

Education

Degree in Computer Science or related field

Microsoft certifications (or willingness to obtain)

Tools

Power Platform (Power Apps, Power Automate, Power BI)

Job description

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D365 Customer Engagement Functional Consultant, Newcastle upon Tyne

Client: Avanade

Location: Newcastle upon Tyne, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 7aed0c32b505

Job Views: 4

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description:

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create many opportunities for Microsoft, our clients, and for you. Avanade offers countless paths for you to pursue, leading to your unique version of success.

As a Junior D365 Customer Engagement (CE) Functional Consultant, you will work closely with clients and senior consultants to design, implement, and optimise D365 Customer Engagement solutions. This role provides hands-on experience with client projects, focusing on personal development, training, and mentoring in both technology and consulting skills.

Key Responsibilities include:

• Supporting senior consultants in understanding client needs and translating them into functional requirements.
• Assisting in designing and implementing D365 CE solutions across various modules.
• Participating in workshops, requirement gathering, and stakeholder discussions.
• Helping configure and customise D365 CE applications under guidance.
• Collaborating with technical teams to ensure successful delivery.
• Conducting system testing, assisting with user training, and supporting change management.
• Troubleshooting basic issues and providing post-implementation support.
• Staying updated with Microsoft Dynamics 365 and Power Platform trends.

Candidate Requirements:

• Some experience or strong academic background in Microsoft Dynamics 365 CE or CRM solutions.
• Basic understanding of Microsoft Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service).
• Familiarity with Power Platform (Power Apps, Power Automate, Power BI) is a plus.
• Strong analytical and problem-solving skills.
• Willingness to learn and develop technical and consulting skills.
• Good communication and stakeholder engagement abilities.
• Knowledge of data migration, integration, or reporting tools is beneficial.
• Microsoft certifications (or willingness to obtain them) are advantageous.

This role requires a basic understanding of business processes, strong problem-solving abilities, and a willingness to learn how to configure and customise D365 CE applications.

Benefits of Working at Avanade:

• Opportunity to work for Microsoft’s Global Alliance Partner of the Year, with extensive training and paid certifications.
• Access to technical and skilled resources globally.
• Dedicated career advisor for your growth.
• Engaged and supportive coworkers.

Find out more about our benefits: Employee Benefits at Avanade