D365 Customer Engagement Functional Consultant

TN United Kingdom; Birmingham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Junior D365 Customer Engagement Functional Consultant to join their dynamic team. This role offers an exciting opportunity to work closely with clients and experienced consultants to design and implement innovative D365 CE solutions. You will gain hands-on experience and receive extensive training, ensuring your personal and professional growth in technology and consulting. The company, recognized as Microsoft's Global Alliance Partner of the Year, provides a supportive environment where your contributions will be valued and your career aspirations nurtured. If you're eager to learn and develop your skills, this is the perfect opportunity for you.

Benefits

Extensive training and certifications

Access to global technical resources

Dedicated career support

Engaged coworkers

Qualifications

• Some experience or strong academic background in Microsoft Dynamics 365 CE.
• Basic understanding of Microsoft Dynamics 365 CE modules.

Responsibilities

• Support senior consultants in understanding client needs.
• Assist in designing and implementing D365 CE solutions.

Skills

Microsoft Dynamics 365 CE

CRM solutions

Analytical skills

Problem-solving skills

Communication skills

Education

Degree in relevant field

Tools

Power Platform

Power Apps

Power Automate

Power BI

Job description

Social network you want to login/join with:

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Client:

Avanade

Location:

Birmingham, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

1cec536f8883

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft expertise with innovative approaches and strong industry knowledge, we create numerous opportunities for Microsoft, our clients, and for you. Avanade offers many career paths, sure to lead to your unique success.

As a Junior D365 Customer Engagement (CE) Functional Consultant, you will work closely with clients and senior consultants to design, implement, and optimise D365 Customer Engagement solutions. This role provides hands-on experience, focusing on personal development, training, and mentoring in technology and consulting skills.

Key Responsibilities include:

• Supporting senior consultants in understanding client needs and translating them into functional requirements.
• Assisting in designing and implementing D365 CE solutions across various modules.
• Participating in workshops, requirement gathering, and stakeholder discussions.
• Configuring and customizing D365 CE applications under guidance.
• Collaborating with technical teams for successful delivery.
• Conducting system testing, user training, and supporting change management.
• Troubleshooting issues and providing post-implementation support.
• Staying updated with Microsoft Dynamics 365 and Power Platform trends.

Candidate Requirements:

• Some experience or strong academic background in Microsoft Dynamics 365 CE or CRM solutions.
• Basic understanding of Microsoft Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service).
• Familiarity with Power Platform (Power Apps, Power Automate, Power BI) is a plus.
• Strong analytical and problem-solving skills.
• Willingness to learn and develop technical and consulting skills.
• Good communication and stakeholder engagement abilities.
• Knowledge of data migration, integration, or reporting tools is beneficial.
• Microsoft certifications (or willingness to obtain them) are advantageous.

This role requires a basic understanding of business processes, strong problem-solving abilities, and a willingness to learn how to configure and customize D365 CE applications.

Additional Benefits:

• Opportunity to work for Microsoft’s Global Alliance Partner of the Year, with extensive training and certifications.
• Access to global technical resources.
• Dedicated career support.
• Engaged coworkers interested in your growth.

Find out more about our Employee Benefits at Avanade | Avanade