D365 CRM Project Manager

La Fosse Associates; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading financial services organization is looking for a Senior D365 Project Manager to oversee the upgrade from Microsoft Dynamics 2011 to D365 CE Online. The ideal candidate should have strong project management skills, experience with D365 implementations, and excellent stakeholder engagement capabilities. This role involves managing vendor relationships and ensuring a successful migration while maintaining data integrity.

Benefits

Outside IR35 legislation

Qualifications

• Proven experience managing D365 CE upgrade projects in financial services.
• Strong understanding of CRM migration strategies.
• Hands-on experience with data migration and cloud transformations.

Responsibilities

• Lead the upgrade and migration from MS Dynamics CRM 2011 to D365 CE Online.
• Define project scope, objectives, and deliverables aligned with business goals.
• Provide regular status updates to key stakeholders.

Skills

Project Management

Stakeholder Engagement

Data Migration

Problem-Solving

Vendor Management

Tools

Microsoft Dynamics 365

Power Platform

Job description

Job Benefits: Outside ir35

We are seeking an experiencedSenior D365 Project Managerto lead aCRM upgrade from Microsoft Dynamics 2011 to D365 CE Onlinefor a leading financial services organisation. This role requires strong project management skills, stakeholder engagement, and hands-on experience with Dynamics 365 Customer Engagement (CE) implementations.

Key Responsibilities:

• Lead the end-to-endupgrade and migrationfrom MS Dynamics CRM 2011 toD365 CE Online.
• Define project scope, objectives, timelines, and deliverables in alignment with business goals.
• Manage stakeholder expectations, working closely with senior leadership, business teams, and technical experts.
• Overseethird-party vendors, developers, and implementation partnersto ensure project success.
• Mitigate risks, manage dependencies, and drive issue resolution.
• Ensure data integrity and governance during the migration process.
• Provide regular status updates and reports to key stakeholders.
• Champion best practices for change management and user adoption.

Key Requirements:

• Proven experience managingD365 CE (Customer Engagement) upgrade projects, preferably within financial services.
• Strong understanding ofMicrosoft Dynamics 365, Power Platform, and CRM migration strategies.
• Hands-on experience withdata migration, integrations, and cloud transformations.
• Ability to communicate complex technical concepts to non-technical stakeholders.
• Expertise in Agile, Waterfall, or hybrid project management methodologies.
• Strong vendor management and negotiation skills.
• Excellent problem-solving and decision-making capabilities
• Financial Services / Banking experience desirable