D365 CRM PO/Scrum Master

TN United Kingdom; London; Hybrid; GBP 45,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Product Owner and Scrum Master to lead their Agile teams in enhancing Microsoft Dynamics 365 CRM. This role involves managing the product backlog, facilitating Agile ceremonies, and ensuring alignment between business and technical teams. The ideal candidate will have proven experience in Agile environments, strong stakeholder engagement skills, and a passion for continuous improvement. Join this innovative firm to drive impactful CRM solutions and foster a culture of Agile excellence in a hybrid working environment.

Qualifications

• Proven experience as a Product Owner and/or Scrum Master in an Agile environment.
• Strong knowledge of Microsoft Dynamics 365 CRM and leading CRM implementations.

Responsibilities

• Manage the product backlog and define user stories for Dynamics 365 CRM.
• Facilitate Agile ceremonies and ensure team adherence to Agile principles.

Skills

Product Ownership

Scrum Mastery

Microsoft Dynamics 365 CRM

Agile Methodologies

Stakeholder Engagement

Azure DevOps

Jira

Education

Agile Certifications (CSPO, CSM)

Tools

Azure DevOps

Jira

Job description

Social network you want to login/join with:

Serve as the Product Owner for Dynamics 365 CRM, managing the product backlog, defining user stories, and ensuring delivery aligns with business priorities and strategic goals.

Act as Scrum Master, facilitating daily stand-ups, sprint planning, reviews, retrospectives, and ensuring the team adheres to Agile principles.

Collaborate with stakeholders across business units to gather requirements, define MVPs, and translate them into actionable user stories.

Ensure effective communication and alignment between business, development, QA, and support teams.

Identify and remove impediments to team progress and act as a servant leader for the development team.

Monitor and report on sprint progress, team performance, and delivery outcomes.

Promote Agile best practices and continuously improve team delivery processes.

Support change management and user adoption of new CRM features and enhancements.

Key Skills & Experience:

Proven experience as a Product Owner and/or Scrum Master in an Agile environment.

Strong knowledge of Microsoft Dynamics 365 CRM, including recent experience leading CRM implementations or enhancements.

Familiarity with Agile tools such as Azure DevOps, Jira, or similar.

Ability to prioritise and manage a product backlog effectively.

Excellent stakeholder engagement and communication skills.

Experience working in hybrid working environments with distributed teams.

Agile certifications such as Certified Scrum Product Owner (CSPO) or Certified ScrumMaster (CSM) are desirable.