D365 CRM Business Analyst

La Fosse Associates; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A consulting firm in London is seeking a Business Analyst to support the deployment of Microsoft Dynamics 365 CRM. The role involves gathering business requirements, engaging stakeholders, and ensuring effective data integration. Candidates should have experience with Microsoft Dynamics and strong stakeholder management skills in regulated environments.

Benefits

Outside IR35

Qualifications

• Demonstrable experience as a Business Analyst on Microsoft Dynamics 365 CRM implementations.
• Experience working within regulated or structured environments such as housing.
• Strong stakeholder management skills.

Responsibilities

• Support the deployment of Microsoft Dynamics 365 CRM across multiple business functions.
• Translate business requirements into clear technical documentation.
• Facilitate workshops and engage users throughout the project.

Skills

Microsoft Dynamics 365 CRM

Stakeholder management

Requirements gathering

System integration

Job description

Job Benefits: Outside IR35

Business Analyst – Microsoft Dynamics 365 CRM (Cloud)

We’re supporting an organisation undergoing a major CRM transformation, scaling up the implementation of Microsoft Dynamics 365 as part of a strategic programme.

Key Responsibilities:

• Support the deployment of Microsoft Dynamics 365 CRM across multiple business functions

• Gather and translate business requirements into clear technical and functional documentation

• Partner with delivery teams and third-party vendors to ensure effective CRM configuration and data integration

• Facilitate workshops and engage users and stakeholders throughout the project lifecycle

• Map current and future-state business processes, identifying data and system dependencies

• Contribute to planning, testing, and realisation of business benefits

• Work collaboratively with project managers, developers, and cross-functional teams

Required Experience:

• Demonstrable experience as a Business Analyst on Microsoft Dynamics 365 CRM implementations (preferably cloud-based)

• Experience working within regulated or structured environments such as housing or similar sectors

• Strong stakeholder management skills, including experience working with both technical and non-technical audiences

• Ability to operate effectively in dynamic project environments with shifting priorities

• Comfortable navigating ambiguity and evolving scopes

• Proven experience working with external vendors and supporting system integration