D365 CRM Business Analyst

La Fosse Associates; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading recruitment firm in London is seeking a Business Analyst to support a major CRM transformation involving Microsoft Dynamics 365. The candidate will be responsible for gathering business requirements, collaborating with technical teams, and facilitating stakeholder workshops. Experience in regulated environments and with cloud-based implementations is essential for this role. This position offers the opportunity to work in a dynamic and evolving project environment.

Qualifications

• Demonstrable experience as a Business Analyst on Microsoft Dynamics 365 CRM implementations.
• Experience working within regulated or structured environments.
• Proven experience working with external vendors.

Responsibilities

• Support the deployment of Microsoft Dynamics 365 CRM across multiple functions.
• Gather and translate business requirements into documentation.
• Partner with teams and vendors for effective CRM configuration.

Skills

Stakeholder management

Business requirements gathering

Microsoft Dynamics 365 CRM experience

Project management collaboration

Job description

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Business Analyst – Microsoft Dynamics 365 CRM (Cloud)

We’re supporting an organisation undergoing a major CRM transformation, scaling up the implementation of Microsoft Dynamics 365 as part of a strategic programme.

Key Responsibilities:

Support the deployment of Microsoft Dynamics 365 CRM across multiple business functions

Gather and translate business requirements into clear technical and functional documentation

Partner with delivery teams and third-party vendors to ensure effective CRM configuration and data integration

Facilitate workshops and engage users and stakeholders throughout the project lifecycle

Map current and future-state business processes, identifying data and system dependencies

Contribute to planning, testing, and realisation of business benefits

Work collaboratively with project managers, developers, and cross-functional teams

Required Experience:

Demonstrable experience as a Business Analyst on Microsoft Dynamics 365 CRM implementations (preferably cloud-based)

Experience working within regulated or structured environments such as housing or similar sectors

Strong stakeholder management skills, including experience working with both technical and non-technical audiences

Ability to operate effectively in dynamic project environments with shifting priorities

Comfortable navigating ambiguity and evolving scopes

Proven experience working with external vendors and supporting system integration