D365 CE Business Systems Process Owner

Pearson Carter; Greater London; Hybrid; GBP 65,000; Full time

Job summary

An established engineering company seeks a skilled Business Systems Process Owner to enhance internal processes using Dynamics 365 CE. This pivotal role involves collaborating with stakeholders to gather requirements, ensuring effective CRM integration, and driving continuous improvement initiatives. The ideal candidate will possess strong customization skills in Dynamics 365 CE and excel in stakeholder management. Join a forward-thinking firm that values operational efficiency and user adoption, and make a significant impact on business processes. If you're passionate about optimizing systems and driving engagement, this is the opportunity for you.

Qualifications

• Strong experience with Dynamics 365 CE customisation and configuration.
• Excellent business process analysis and requirement gathering skills.

Responsibilities

• Gather business requirements and translate them into system enhancements for Dynamics 365 CE.
• Conduct system testing and user acceptance testing to ensure functionality meets business needs.

Skills

Dynamics 365 CE customisation

Business process analysis

Stakeholder management

Continuous process testing

Communication skills

Job description

5 days ago Be among the first 25 applicants

This range is provided by Pearson Carter. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Pearson Carter

Microsoft Dynamics 365 (CE, BC, F&O) & Power Platform Recruitment Consultant

D365 CE Business Systems Process Owner, London (Hybrid 1x per Week), £65K

Pearson Carter are partnered with an established Engineering company looking for an experienced Business Systems Process Owner to improve and optimise internal business processes through Dynamics 365 CE. This role will focus on ensuring the seamless integration and effective use of Dynamics 365 CRM to enhance operational efficiency, while driving system improvements in line with business needs.

Key Responsibilities

• Work with stakeholders to gather business requirements and translate them into system enhancements for Dynamics 365 CE.
• Liaise with CRM developers to ensure effective customisation and configuration of the CRM system.
• Conduct system testing and user acceptance testing to ensure functionality meets business needs.
• Provide reporting, insights, and process metrics to stakeholders, supporting business decisions.
• Evaluate system performance and user feedback to identify areas for continuous improvement.

Key Metrics and Outputs

• Ensure CRM training resources are in place and deliver sessions to improve user adoption.
• Involve stakeholders in user acceptance testing and system enhancement processes.
• Provide ongoing support to troubleshoot and resolve process flow issues.
• Drive adoption and engagement with internal communication initiatives.

Technical Skills

• Strong experience with Dynamics 365 CE customisation and configuration.
• Excellent business process analysis and requirement gathering skills.
• Strong communication skills, with experience in stakeholder management.
• Experience with continuous process testing and improvement.

How to Apply

Please apply asap with your CV to be considered for this position. You can also get in touch with me on [e-mail] or 0191 406 6111.

Pearson Carter is the Global Leader in Microsoft Technology, Microsoft Dynamics CRM/Dynamics 365 and Power Platform Recruitment with specialist roles across the globe - www.pearsoncarter.com.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Strategy/Planning, Management, and Marketing

Industries

Staffing and Recruiting and Data Infrastructure and Analytics