D365 CE Business Analyst

Nigel Frank International; City Of London; Remote; GBP 55,000 - 65,000; Full time

Job summary

A Microsoft Solutions Partner is looking for an experienced Business Analyst to support CRM solutions mainly in the Not-for-Profit sector. This remote position will involve gathering and analyzing requirements, translating them into user stories, and managing stakeholder relationships. Ideal candidates will have extensive experience with Microsoft Dynamics 365 and strong analytical and communication skills. The role offers a supportive team culture and the opportunity to impact the NFP space significantly.

Qualifications

• Proven experience as a Business Analyst in CRM or ERP implementation environments.
• Hands-on experience with Microsoft Dynamics 365 or similar CRM platforms.
• Strong stakeholder management, communication, and analytical skills.

Responsibilities

• Gather and document functional and non-functional requirements through workshops.
• Translate requirements into user stories for agile delivery.
• Work closely with technical teams to design CRM solutions.

Skills

Stakeholder management

Communication

Analytical skills

Tools

Microsoft Dynamics 365

ERP systems

Job description

Job Title: Microsoft Dynamics CRM Business Analyst

Location: Remote (with client site visits as required)

Salary: 55k - 65k per annum DOE

Overview

A Microsoft Solutions Partner is seeking an experienced Business Analyst to support the delivery of high-quality CRM solutions, primarily within the Not-for-Profit (NFP) sector. The successful candidate will collaborate with consultants, developers, and project managers to gather and analyse requirements, optimise processes, and ensure CRM implementations deliver real business value.

Key Responsibilities

• Gather and document functional and non-functional requirements through workshops and stakeholder meetings.
• Translate requirements into user stories, epics, and features for agile project delivery.
• Analyse and improve business processes to drive efficiency and effectiveness.
• Work closely with technical teams to design, configure, and support CRM solutions (primarily Microsoft Dynamics 365).
• Manage stakeholder relationships, supporting project planning, testing, and delivery.
• Conduct process mapping and document "As-Is" and "To-Be" workflows.
• Support testing, UAT, and end-user training to ensure successful adoption and system performance.

Candidate Profile

Essential Experience:

• Proven experience as a Business Analyst in CRM or ERP implementation environments.
• Hands-on experience with Microsoft Dynamics 365 or similar CRM platforms.
• Strong stakeholder management, communication, and analytical skills.
• Familiarity with Agile or Waterfall delivery methodologies.
• Experience working with Not-for-Profit organisations or charities.

Desirable:

• Exposure to ERP systems such as Dynamics 365 Business Central, NetSuite, or SAP Business One.

Additional Information

• Remote role with occasional client site visits.
• Collaborative, supportive team culture.
• Flexibility to work across multiple projects and sectors, with a focus on delivering meaningful impact in the NFP space.