D365 Business Central Support Consultant

Columbus UK; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

Columbus UK is seeking a D365 Business Central Support Consultant who will deliver exceptional consultancy services while ensuring customer satisfaction. This role includes providing high-quality support and identifying opportunities for improvement. The successful candidate will have knowledge in Microsoft Dynamics, customer-facing experience, and a commitment to personal development.

Benefits

25 Days Annual Leave (Increasing with Service)

Free Microsoft Certifications

Access to Free Training Courses

Employee Wellbeing Program

Flexible working environment

Casual Dress Code

Qualifications

• Ability to diagnose problems and understand business processes quickly.
• Full driver's license and access to a vehicle.
• Committed to personal development and becoming a Trusted Advisor.

Responsibilities

• Deliver high-quality consultancy services to ensure customer satisfaction across Operational Service Agreements.
• Provide 1st and 2nd line remote helpdesk support and on-site consultancy as needed.
• Identify and promote new commercial opportunities that align with Columbus' strategic goals.
• Provide timely and effective resolution of customer incidents in line with agreed Service Level Agreements (SLAs).
• Conduct root cause analysis and manage incidents to improve service stability.

Skills

Knowledge in supporting Microsoft Dynamics NAV or Business Central

Experience with ticketing systems

Customer-facing experience

Familiarity with accounting workflows

Ability to diagnose problems

Curiosity and improvement mindset

Collaboration skills

Job description

Job Title:D365 Business Central Support Consultant

Location: Home-basedwith travel to client site or Columbus offices as required

Salary: Negotiable (We aim to improve your current package)

Bonus: Yes

Holiday: 25 Days, Plus Bank Holidays (Increasing with Service),

Medical Insurance: Yes (terms apply) plus additional HealthCashback Plan

Hours: Full time (36.5 hpw)

Travel/Expenses:A car is required for travel to client sites -expensed at 45p per mile from home address (excluding travel to any ColumbusOffice within 35mi)

THRIVE, GROW and SHAPE THE FUTURE

Diversity and Inclusion are close to our hearts.

By joining our team, you will be part of a supportive network that values your voice, respects your ideas, and promotes a healthy work-life balance. Our average length of service in the UK is 8 years, as we are committed to cultivating an inclusive workplace culture that celebrates and supports career growth and advancement in becoming a Trusted Advisor.

We provide equal opportunities for everyone, ensuring a level playing field for all candidates. We actively encourage applications from all backgrounds to apply for positions across our organisation, and in return, we will give you the tools and support to Thrive with us, Grow your Skillsets, and be empowered to Shape the Future.

Business Consultant team,

At Columbus, we value collaboration, trust-building, curiosity, and deliveringcustomer success. By joining our Business Central team, you will have the opportunity to contribute to these values while continuously developing your skills and knowledge.

The role of D365 Business Central Support Consultant

In this role, you will deliver high-quality consultancy services to ensure customer satisfaction across Operational Service Agreements. This includes providing 1st and 2nd line remote helpdesk support as well as on-site consultancy when required. You will also proactively identify and promote new commercial opportunities that align with Columbus' strategic goals.

• Provide timely and effective resolution of customer incidents in line with agreed Service Level Agreements (SLAs)
• Conduct root cause analysis and manage incidents to reduce recurrence and improve long-term service stability.
• Champion customer success by delivering high-quality consultancy that aligns with Columbus service standards
• Collaborate effectively with customers and third-party vendors to ensure swift and comprehensive incident resolution.
• Execute assigned tasks to a high standard, ensuring customer satisfaction, adherence to contractual obligations, and project scope.

Travel and Hybrid Working

We have an environment that gives you the flexibility to achieve an effective work-life balance for you and your family, whether you want to work from home or at one of our luxury Cubo offices around the UK.

We continue to offer our customers onsite consultancy time if requested, so flexibility around travel and overnight stays is expected, dependent on the project requirements. Onsite time is planned ahead of time, within 2-week blocks, so you know well in advance where you will be working.

We encourage those in customer-facing roles to aim to come into the office at least once a month, and alsoteam meetings and client meetings;however, you can work from Nottingham HQ or any Cubo officeregularly if you prefer, whichever suits you.

About You (The Essentials)

• Knowledge in supporting Microsoft Dynamics NAV or Business Central
• Experience with using a ticketing system e.g. Service Now, and issue resolution workflows
• Customer-facing experience in roles such as consultancy, pre-sales or post-implementation support.
• Familiarity with accounting, supply chain, and operations workflows
• Ability to diagnose problems, understand business processes, and identify root causes quickly.
• Full driver's licence and access to a vehicle
• Curious, looking to challenge the status quo and improve
• Collaborates well with both internal and external colleagues
• Committed to personal development and becoming a Trusted Advisor in your field.

What we can offer

You will be a part of both a local and global team, where you not only share knowledge but also a laugh or two. We value our employees and leave room for flexibility so that you can enjoy a work-life balance.

At Columbus you will get;-

• 25 Days Annual Leave (Increasing with Service)
• Columbus Benefits Hub – Discounts on Tickets, Shopping, Car leasing, Holidays, Food and More
  
• Enhanced Maternity Pay
• Access to Free Training Courses Delivered by Columbus Academy
• Free Microsoft Certifications and access to Microsoft Learn
• Modern Airconditioned Office Spaces fully managed by Cubo (multiple UK locations)
• Free Barista Coffee and hot drinks made in-house
• Free Beer and Fizz every day (2 - 5pm)
• Casual Dress Code in our Offices
• Personal Pension Plan
  
• Life Assurance x4 Salary
• Cycle-to-Work Scheme
• £2,500 payment for successful candidate referrals
• Flexi-phone upgrade scheme (if eligible)
• Plus many many more (check out our careers pages for details)

Employee Wellbeing Program (terms apply)

• Free 24/7 Access to Cubo Gym(s)
• Vitality Medical Insurance
• Westfield Health Cash plan (includes an Employee Assistance Lines),
• Mental health first aiders
• Virtual suggestion boxes

Next Steps

If this sounds like the role for you, then please drop a copy of your CV over today via our website and “Apply for this job” or CV not up-to-date? then apply using your LinkedIn profile in seconds.

You may also be prompted to "Connect with us", but please don’t worry if you don’t have the time; it does not impact your application.

In the meantime, check us out on Instagram or LinkedIn

STAY CURIOUS, COLLABORATE, BUILD TRUST, and DELIVER CUSTOMER SUCCESS

Suitable for candidates working with/as: BC Support Consultant, Associate BC Consultant