D365 Business Central/NAV Support Consultant -Onboarding Digital Practice · United Kingdom ·

risual Limited; United Kingdom; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen dynamischen Mitarbeiter, der die Leidenschaft für Microsoft Dynamics mitbringt. In dieser spannenden Rolle sind Sie für die Unterstützung von Kunden bei der Nutzung von Dynamics NAV/Business Central verantwortlich. Sie werden eng mit Projektteams zusammenarbeiten, um Schulungen durchzuführen und sicherzustellen, dass die Kundenanforderungen erfüllt werden. Mit einem starken Fokus auf Kundenservice und Teamarbeit bietet dieses Unternehmen die Möglichkeit, in einem dynamischen und unterstützenden Umfeld zu wachsen. Wenn Sie bereit sind, Ihre Karriere in einer sich ständig weiterentwickelnden Branche voranzutreiben, ist dies die perfekte Gelegenheit für Sie.

Benefits

Hybrid Working

Private Medical Insurance

Employee Assistance Program

25 days holidays plus your birthday off

Option to purchase additional holiday

Company Pension Scheme

Life Assurance x 4

Employee investment with Node4 training Academy

Discounted Gym Membership

Company Social events

Qualifications

• Starke Kommunikationsfähigkeiten und Teamarbeit.
• Erfahrung mit Dynamics NAV/Business Central und Kundenservice.

Responsibilities

• Untersuchung und Lösung von Vorfällen mit NAV/D365 BC.
• Durchführung von Schulungen und Dokumentation von Prozessen.

Skills

Kundenservicefähigkeiten

Dynamics NAV/Business Central Erfahrung

Microsoft Dynamics Leidenschaft

Proaktive Arbeitsweise

Dokumentationsfähigkeiten

Präsentationsfähigkeiten

Trainingserfahrung in virtuellen Klassenräumen

Education

MB-800 Zertifizierung

Job description

Become a change maker and join Node4.

Node4 has a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.

So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About the role

We are seeking an enthusiastic and self-assured individual with strong communication skills, adept at collaborating within a team and comfortable engaging with individuals at all organisational levels.

The responsibilities include investigating and resolving incidents with NAV/ D365 BC, maintaining accurate incident records, escalating when necessary, conducting customer handovers, documenting processes for key users, and facilitating knowledge transfer.

Additionally, the role involves close collaboration with project teams during the hypercare period, aiding in the transition to onboarding support, providing end-user training, updating teams on functionality, and offering training sessions. There is also the potential for consultancy assistance on projects post-go-live, showcasing the diverse and dynamic nature of the position.

What will you bring?

• Excellent customer service skills & confident relationship creator.
• Dynamics NAV/Business Central experience & familiarity with common third party products.
• An enthusiasm and a passion for Microsoft Dynamics, MB-800 Certification preferable.
• Initiative and proactive approach with experience working from and with a support desk.
• The ability to work on your own and an approachable team player.
• Natural ‘can do’ attitude & analytical approach to issues with new customers that may not be documented.
• Experience of delivering training in a virtual classroom environment.
• Excellent documentation and presentation skills.

What can we offer you?

• Hybrid Working
• Private Medical Insurance or Company Paid Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Option to purchase additional holiday (up to 5 days)
• Company Pension Scheme
• Life Assurance x 4
• A diverse workforce
• Employee investment with Node4 training Academy
• Family savings and shopping discounts through the Node4 benefits portal.
• Discounted Gym Membership
• Modern facilities with open and welcoming breakout areas
• Company Social events
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit.

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

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