D365 Business Analyst

La Fosse Associates; London; On-site; GBP 55,000 - 85,000; Full time

Job summary

A leading company in London is seeking a Senior Business Analyst to enhance CRM systems, particularly Microsoft Dynamics 365. This role requires driving successful implementations, collaborating with stakeholders, and supporting project planning. Ideal candidates will have extensive experience in business analysis combined with expertise in agile methodologies.

Qualifications

• 5+ years as a Business Analyst, with 2+ years in a senior role.
• Strong skills in business process mapping, requirements gathering.
• Familiarity with Agile delivery methods (Scrum, XP, Kanban).

Responsibilities

• Lead the analysis, documentation, and delivery of CRM requirements.
• Map business processes focusing on Dynamics 365 solutions.
• Translate business needs into clear user stories and specifications.

Skills

Business process mapping

Requirements gathering

Stakeholder management

Agile delivery

Tools

JIRA

Confluence

Miro

Visio

Job description

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We’re seeking an experienced Senior Business Analyst with proven expertise in CRM systems, particularly Microsoft Dynamics 365, to support the delivery of business-critical projects. You’ll work closely with stakeholders to gather requirements, map processes, and drive successful CRM implementations — especially across sales and marketing functions.

Key Responsibilities:

Lead the analysis, documentation, and delivery of CRM and business process requirements

Map as-is and to-be business processes, focusing on Dynamics 365 solutions

Translate business needs into clear user stories, specifications, and actionable insights

Collaborate with cross-functional teams to deliver high-quality, scalable CRM solutions

Support project planning, testing, and change management initiatives

What We’re Looking For:

5+ years as a Business Analyst, with 2+ years in a senior role

Strong skills in business process mapping, requirements gathering, and stakeholder management

Familiarity with Agile delivery (Scrum, XP, or Kanban)

Proficiency in tools like JIRA, Confluence, Miro, and Visio

Working Pattern:
3 days a week in our London office (flexible working available for the remainder).