D365 BC Support Consultant

JR United Kingdom; Milton Keynes; Remote; GBP 45,000 - 55,000; Full time

Job summary

A leading Microsoft Partner is seeking a D365 BC Support Consultant to provide expert functional support for Dynamics 365 Business Central. The role involves troubleshooting, user guidance, and collaborating with teams to ensure efficient operations. Competitive salary and supportive culture with training opportunities included.

Benefits

Supportive team culture

Clear development pathways

Training and certification opportunities

Qualifications

• Strong experience supporting Dynamics 365 Business Central (or Dynamics NAV).
• Functional understanding of core modules: finance, inventory, purchasing.
• Experience with support desk or ticketing system.

Responsibilities

• Provide 1st–3rd line support for D365 Business Central users.
• Troubleshoot and resolve finance and supply chain issues.
• Assist with user training and documentation.

Skills

Communication

User-focused approach

Troubleshooting

Issue resolution

Prioritization

Tools

Dynamics 365 Business Central

Power Platform

SQL

Job description

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Client:

Shape IT Recruitment

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Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

Are you a D365 Business Central expert who enjoys solving problems and supporting users? We're looking for a D365 BC Support Consultant to join a growing Microsoft Partner , delivering high-quality support across a range of clients and industries.

The Role

You'll provide functional support for D365 Business Central, acting as the go-to expert for troubleshooting, issue resolution, and user guidance. Working closely with consultants, developers, and end users, you'll play a key role in ensuring smooth day-to-day operations and continuous improvement.

Key responsibilities:

• Provide 1st–3rd line support for D365 Business Central users
• Troubleshoot and resolve issues across finance, supply chain, and other key modules
• Escalate technical issues where necessary, working alongside the development team
• Assist with testing, configuration, and minor enhancements
• Deliver user training and documentation
• Support system upgrades, patches, and rollouts

What We’re Looking For

• Strong experience supporting Dynamics 365 Business Central (or Dynamics NAV)
• Functional understanding of core BC modules (finance, inventory, purchasing, etc.)
• Excellent communication skills and a user-focused approach
• Ability to prioritise and manage multiple tickets/issues simultaneously
• Experience with a support desk or ticketing system
• Knowledge of extensions, Power Platform, or SQL is a bonus

What’s on Offer

• Salary of £45,000 – £55,000 depending on experience
• Remote-first role with occasional client or team meetups
• Supportive team culture and clear development pathways
• Exposure to a wide range of clients, industries, and BC setups
• Training and certification opportunities

How to Apply

If you're a D365 BC Support Consultant looking to join a company that values both its people and its clients, we'd love to hear from you. Apply now or get in touch for a confidential chat.