D365 BC Support Consultant

JR United Kingdom; Manchester; Remote; GBP 45,000 - 55,000; Full time

Job summary

Une entreprise partenaire Microsoft recherche un consultant en support D365 BC pour offrir une assistance de haute qualité à divers clients. Vous serez responsable de la résolution des problèmes des utilisateurs, de la formation, et du soutien lors des mises à jour du système. Ce rôle, centré sur l'utilisateur, vous permettra d'utiliser vos compétences en communication et en résolution de problèmes tout en travaillant dans une équipe dynamique et supportive avec des opportunités de formation et de certification.

Benefits

Opportunités de formation et de certification

Culture d'équipe supportive

Exposition à une large gamme de clients et d'industries

Qualifications

• Expérience solide dans le support de D365 Business Central ou Dynamics NAV.
• Compréhension fonctionnelle des modules principaux de BC (finance, inventaire, achats).
• Expérience avec un système de gestion de tickets est un plus.

Responsibilities

• Fournir un support fonctionnel de 1ère à 3ème ligne pour les utilisateurs de D365 Business Central.
• Dépanner et résoudre les problèmes dans les modules clés tels que la finance et la chaîne d'approvisionnement.
• Former les utilisateurs et créer la documentation.

Skills

Communication

User-focused approach

Prioritisation

Problem-solving

Job description

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Are you a D365 Business Central expert who enjoys solving problems and supporting users? We're looking for a D365 BC Support Consultant to join a growing Microsoft Partner , delivering high-quality support across a range of clients and industries.

The Role

You'll provide functional support for D365 Business Central, acting as the go-to expert for troubleshooting, issue resolution, and user guidance. Working closely with consultants, developers, and end users, you'll play a key role in ensuring smooth day-to-day operations and continuous improvement.

Key responsibilities:

• Provide 1st–3rd line support for D365 Business Central users
• Troubleshoot and resolve issues across finance, supply chain, and other key modules
• Escalate technical issues where necessary, working alongside the development team
• Assist with testing, configuration, and minor enhancements
• Deliver user training and documentation
• Support system upgrades, patches, and rollouts

What We’re Looking For

• Strong experience supporting Dynamics 365 Business Central (or Dynamics NAV)
• Functional understanding of core BC modules (finance, inventory, purchasing, etc.)
• Excellent communication skills and a user-focused approach
• Ability to prioritise and manage multiple tickets/issues simultaneously
• Experience with a support desk or ticketing system
• Knowledge of extensions, Power Platform, or SQL is a bonus

What’s on Offer

• Salary of £45,000 – £55,000 depending on experience
• Remote-first role with occasional client or team meetups
• Supportive team culture and clear development pathways
• Exposure to a wide range of clients, industries, and BC setups
• Training and certification opportunities

How to Apply

If you're a D365 BC Support Consultant looking to join a company that values both its people and its clients, we'd love to hear from you. Apply now or get in touch for a confidential chat.