Cycle Technician

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a skilled Cycle Technician to join their team. In this dynamic role, you will provide expert bicycle repair and maintenance services, ensuring customer satisfaction through high-quality workmanship. Your responsibilities will include diagnosing mechanical issues, assembling new bicycles, and conducting safety inspections. This position offers a supportive workshop environment where you can thrive, alongside a comprehensive package of perks, including commission-led bonuses and development courses. If you're passionate about cycling and customer service, this opportunity is perfect for you.

Benefits

Commission-led bonuses

Monthly Group Rewards and Recognition

Development Courses with National Qualifications

40% In-store Uniform Discount

Discounted Gym Membership

Group-wide 20% Discount

Ride-To-Work Scheme

Qualifications

• Proficiency in diagnosing and repairing various bicycle types.
• Strong attention to detail and commitment to quality workmanship.

Responsibilities

• Perform a wide range of bicycle repairs and maintenance.
• Interact with customers to assess their bicycle needs.

Skills

Bicycle Mechanics

Customer Service

Attention to Detail

Communication Skills

Education

Experience as Bicycle Mechanic

Tools

Bicycle Repair Tools

Job description

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Job Title: Cycle Technician at Evans Cycles

As a Cycle Technician at Evans Cycles, your primary responsibility is to provide expert bicycle repair and maintenance services to customers. You will ensure that customers' bicycles are serviced, repaired, and maintained to a high standard, while also providing excellent customer service and advice.

Responsibilities:

1. Bicycle Repairs: Perform a wide range of bicycle repairs, including brake adjustments, gear tuning, wheel truing, drivetrain maintenance, and suspension service. Troubleshoot and diagnose mechanical issues accurately.
2. Bicycle Assembly: Assemble new bicycles according to manufacturer guidelines and store standards, ensuring they are safe and ready for sale.
3. Service Consultations: Interact with customers to assess their bicycle repair and maintenance needs. Provide recommendations and cost estimates for services.
4. Parts and Accessories: Assist customers in selecting appropriate parts, accessories, and upgrades for their bicycles.
5. Safety Inspections: Conduct safety inspections on bicycles to identify and address potential safety hazards.
6. Quality Control: Ensure that all repaired bicycles meet the highest quality standards and safety regulations.
7. Inventory Management: Maintain a well-organized and efficient workshop, including managing the inventory of spare parts and tools.
8. Customer Service: Provide excellent customer service, including explaining repair work to customers, answering questions, and offering advice on bicycle maintenance.

Additional Requirements:

• Proficiency in bicycle mechanics, including the ability to diagnose and repair a wide range of bicycle types and components.
• Previous experience as a bicycle mechanic is highly desirable.
• Knowledge of various bicycle brands, models, and components.
• Strong attention to detail and a commitment to quality workmanship.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Knowledge of safety standards and practices related to bicycle repairs.
• Willingness to stay updated on the latest advancements in bicycle technology and repair techniques.

Work Environment & Conditions:

Work is primarily conducted in a workshop environment. May require standing for extended periods and lifting heavy objects. Flexible work hours, including weekends and evenings, may be necessary based on the store's operating hours and customer demand.

What We Offer:

We offer our team a comprehensive package of perks, including:

• Commission-led bonuses across a wide range of products
• Monthly Group Rewards and Recognition
• Join the Fearless1000 Incentive Scheme (watch THIS video to find out more)
• Wide range of Development Courses with National Qualifications
• 40% In-store Uniform Discount
• Discounted Gym Membership
• Group-wide 20% Discount across all Fascia stores
• Ride-To-Work Scheme (eligibility subject to terms and conditions)