Cycle Technician

TN United Kingdom; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals with a passion for bikes and customer service. In this role, you will deliver exceptional cycle service and repair, ensuring customer satisfaction across various bike types, including electric cycles. You will work independently while also mentoring team members, maintaining high standards of quality, and effectively solving practical problems. Join a forward-thinking company that values your contributions and offers a range of benefits as you grow in the motoring services and electric mobility sector.

Benefits

Holiday

Pension

Discounts

Wellness Programs

Bike Schemes

Qualifications

• Experience in retail or cycle services is preferred.
• Practical skills and excellent customer service experience are essential.

Responsibilities

• Carry out service and repair work independently.
• Help develop other team members and maintain high-quality standards.

Skills

Customer Service

Cycle Repair

Problem Solving

Team Development

Job description

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About the Role

Your enthusiasm for bikes and customer service will lead you to success in this role. You will deliver market-leading standards of cycle service and repair, working on kids, adult, premium, performance, and electric cycles. Your goal is to impress every customer.

Responsibilities

1. Carry out service and repair work independently.
2. Help develop other team members.
3. Maintain high-quality standards.
4. Solve practical problems efficiently.
5. Assist customers in finding and maintaining their bikes.

Qualifications

Ideally, you have experience in retail or cycle services. Practical skills and excellent customer service experience are essential. We provide training to support your career development.

Requirements

• Experience in cycle service, building, and repair.
• Experience in customer service, preferably in retail or cycle services.
• Ability to share expertise with others.
• Experience achieving sales targets.
• Availability to work on a rota, including weekends.

Benefits

We offer a wide range of rewards and benefits, including holiday, pension, discounts, wellness programs, bike schemes, and more. Join us as we grow in motoring services and electric mobility, and be part of our success story in getting the nation safely back on the move.