Cycle Technician

Halfords; Dunstable; On-site; GBP 20,000 - 28,000; Part time

Job summary

Join a forward-thinking company as a Cycle Technician in Dunstable, where your passion for cycling and customer service will shine. In this part-time role, you'll deliver exceptional service, ensuring every customer leaves satisfied. You'll work on a variety of cycles, from electric to premium models, while also mentoring team members. With a commitment to quality and a supportive environment, this is a fantastic opportunity to grow your career in a leading retailer of automotive and cycling products. Enjoy great perks, including discounts and a performance-related bonus, as you help keep the nation moving safely.

Benefits

Colleague discount of up to 25%

Performance related bonus

Life assurance

Uniform

Employee Assistance Programme

Trade Price Bike Scheme

Share Save Scheme

Cycle2Work Scheme

Qualifications

• Experience in providing tailored solutions for customer needs.
• Proven ability in cycle repair and maintenance.

Responsibilities

• Deliver market-leading standards of cycle service and repair.
• Oversee training of team members and ensure quality standards.

Skills

Customer Service

Problem Solving

Cycle Repair

Sales Target Achievement

Communication Skills

Education

Experience in Retail or Cycle Services

Job description

This is a part time, permanent position in our Dunstable store. Core hours are 30 per week.

A Halfords team is a special team, made up of people who are passionate about our products and services and obsessed with giving our customers the very best experience. We're specialists at what we do - our teams give practical solutions, as well as advising on the very best products to meet our customers' needs, fitting a range of products to our customers' cars and bikes.

Our Cycle Technicians are technically skilled as well as being experienced at giving great customer service, ensuring we wow every Halfords customer. This role is critical in delivering market leading standards of cycle service and repair, working on kids, adult, premium, performance and electric cycles. Carrying out most of this work yourself, you will also oversee the training of other members of the team. This work is carried out in store to the highest quality standards, and your expertise at practical problem solving and working quickly and efficiently will ensure our customers never want to shop elsewhere! Ideally, you already have experience in a retail or cycle services environment, but if you can demonstrate expert practical skills and experience of tailoring your approach in a customer focused sales environment, we can help you with the rest.

There's a reason we've been Voted in the Sunday Times Best Big Companies to Work For 7 years running - we look after our colleagues as well as we look after our customers!

Whether you have ambitions to progress on to a management role in our shops, or elsewhere across the Group of Halfords companies, we will help you to fulfil your potential.

To be successful in this role you will need:

• Experience of giving customers the right solution for their needs
• An interest in our range of products and services
• The ability to communicate with all types of customers and colleagues
• The ability to understand customer needs
• A proactive approach to helping customers
• Experience of service, building and repair across a range of cycles (we work on kids, adult, premium and electric bikes)
• Experience of delivering great customer service, ideally in a retail or cycle services environment
• Experience of sharing expertise with others
• Experience of planning and prioritising
• Problem solving skills
• Experience of working towards and achieving sales targets
• Availability to work on a rota basis, including weekends

As well as holiday and contributory pension, you can expect to enjoy:

• Colleague discount of up to 25% across the Group
• Performance related bonus
• Life assurance
• Uniform
• Fantastic deals across a range of other retailers, travel providers, and more
• Employee Assistance Programme offering advice and support
• Trade Price Bike Scheme
• Option to join our Share Save and Cycle2Work schemes

Join the UK and Ireland's leading retailer of automotive and cycling products and be part of our success story in getting the nation safely back on the move.

This is a permanent position based in our Dunstable store.

It is a part time role with core hours of 20 per week. This will require working 4 out of 7 days a week, including one weekend day.