Cycle Retail and Trail Centre Manager

Cyclewise Training Limited; Keswick, Preston; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Cycle Retail and Trail Centre Shop Manager to lead their team at a premier mountain biking location. This role involves managing daily operations, inspiring staff, and ensuring exceptional customer experiences in a vibrant retail environment. With a focus on mountain biking, you will drive sales, oversee inventory management, and maintain high standards of service. If you're passionate about cycling and have a knack for leadership, this is your chance to make a significant impact in a thriving outdoor setting. Join a team that values enthusiasm and expertise!

Qualifications

• Proven experience in retail management, preferably in cycling.
• Strong leadership and customer service skills are essential.

Responsibilities

• Oversee daily operations of the cycle retail and rental store.
• Lead and motivate a team to achieve sales targets and excellent service.
• Manage stock levels, visual merchandising, and workshop repairs.

Skills

Leadership Skills

Customer Service

Bike Mechanics Knowledge

Communication Skills

Organizational Skills

Sales Management

Problem Solving

Education

Experience in Retail Management

First Aid Qualification

Job description

Cycle Retail and Trail Centre Shop Manager

Location: Cyclewise Whinlatter, Keswick, Cumbria.
Salary: Competitive, based on experience
Type: Full-time / Permanent

Are you passionate about mountain biking and delivering exceptional customer experiences?

We are looking for an experienced and enthusiastic cycle retail manager to join our trail centre shop team at Whinlatter Forest. In this dynamic role, you will oversee the daily operations of our cycle retail and bike rental store, lead and inspire a team of dedicated staff, and help drive the business towards even greater success. Cyclewise Whinlatter is based at the MTB trail head of Whinlatter in the Lake District, offering a specialist environment focusing predominantly on mountain bike products, with some of the best mountain bike trails in England just on the doorstep.

What you’ll do:

• Lead the team: Manage, motivate, and develop a passionate team to ensure excellent customer service, high quality workshop services and achieve sales targets.
• Customer experience: Provide expert advice and a first-class service to our customers, whether they’re beginners or seasoned cyclists.
• Store operations: Accountable for the day-to-day management of the store, ensuring the MTB & e-Bike rental fleet is serviced, retail stock levels are maintained, visual merchandising is spot-on, and the shop is a welcoming, clean and safe environment.
• Sales & retail range: Responsible for sales conversions, drive revenue, and ensure profitability by managing stock brands and inventory levels effectively. Create buy plans for the store.
• Workshop repairs: Ensure quality assurance on repairs and servicing of both customer and hire bikes. Oversee the scheduling of workshop jobs.
• Product knowledge: Stay up-to-date with the latest products, trends, and innovations in the cycling world to ensure the store offers the best selection.
• Training & development: Provide ongoing training to staff, ensuring they have the product knowledge and skills to deliver exceptional service and exceed customer expectations.
• Events: Plan and promote demo events, cycling activities, and promotions.

What we’re looking for:

• Previous experience in retail management, ideally in the cycling industry or a related field.
• Knowledge of bike mechanics.
• Strong leadership skills with the ability to inspire and motivate a team.
• A genuine passion for cycling and outdoor activities.
• Customer-focused with a positive, can-do attitude.
• Strong communication skills and the ability to build relationships with customers and suppliers.
• Organised, detail-oriented, and able to manage multiple tasks at once.
• Ability to manage stock, inventory, and budgets efficiently.
• Knowledge of cycling products, equipment, and trends is highly desirable.
• First Aid qualification or willingness to complete training (desirable).
• Ability to work flexible hours, including weekends.

If you are an enthusiastic leader who thrives in a fast-paced environment and is eager to make a significant impact on our centre’s success, we encourage you to apply for this exciting opportunity.

How to Apply:

Please send your CV and a cover letter outlining your experience and why you’d be a great fit for the role to [e-mail]