Cyber Security Specialist

BT Group; Southampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading telecommunications company seeks a Technical Support Specialist to provide comprehensive technical assistance. The role encompasses resolving escalated issues, supporting service delivery, and driving improvements in cloud infrastructure services. You will be pivotal in working collaboratively across teams while contributing your expertise in Cyber Security and networking. The ideal candidate will have a solid foundation in security principles and cloud technologies, and enjoy an inclusive workplace culture that embraces diversity.

Benefits

Annual On target bonus 10%

BT Pension scheme

Life Assurance

Direct share scheme

Employee discounts on broadband packages

Discounts on EE mobile plans

Volunteering days

Healthcare Cash Plan

25 days annual leave

Electric vehicle salary sacrifice scheme

Qualifications

• Good understanding of networks, protocols, and cyber security principles.
• Ability to work on technical documentation and provide project delivery.
• Experience with Endpoint Detection and Response security tooling.

Responsibilities

• Provide technical support to resolve escalated issues.
• Support incident handling, service requests, and change management.
• Analyze operational elements and drive continuous improvement.

Skills

Cyber Security Principles

Endpoint Detection and Response (EDR)

Network Detection and Response (NDR)

Mitre Attack framework

Networks and protocols

Windows server knowledge

Linux server knowledge

Public Cloud (AWS, Azure, GCP)

Project delivery

Technical documentation

Job description

• Provide technical support, resolving escalated technical support issues across the lines of business to ensure systems availability to the customer.
• Support the timely delivery of IT Provision ,Incident handling, Service Requests and Change Management by the team to the published SLAs and KPIs
• Provide technical support in the delivery of the services offered by the team and input to service productivity to achieve targets.
• Provide Line Manager early sight visibility of issues and concerns that could impact the Systems Engineering objectives, and effectively manage escalations.
• Support the Operational elements on transformational opportunities to help meet Enterprise Cloud Infrastructure and Technology objectives and influence the business to adopt recommendations.
• Practice CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements.
• To provide analytical and innovative input to projects/operational issues as well as support negotiations.

The skills you'll need

• Very good understanding of Cyber Security Principles
• Endpoint Detection and Response (EDR) security tooling (CrowdStrike)
• Network Detection and Response (NDR) security tooling
• Understanding the Mitre Attack framework
• Good understanding of networks and protocols
• Windows server knowledge
• Linux server knowledge including containers
• Public Cloud (AWS, Azure and GCP) understanding
• Track record of Project delivery end to end
• Ability to produce technical documentation
• Happy to work occasionally Out of hours
• Will need to provide callout cover 24x7x365
• You identify opportunities to use collaborative approaches and continuous improvement. You contribute to projects as a subject matter expert or content owner.
• Stakeholder Management: Able to collaborate and work effectively across complex and matrix relationships, negotiating where needed to help support agreement.
• Sound knowledge of Incident and change management processes and system

What you’ll be doing

• Provide technical support, resolving escalated technical support issues across the lines of business to ensure systems availability to the customer.
• Support the timely delivery of IT Provision ,Incident handling, Service Requests and Change Management by the team to the published SLAs and KPIs
• Provide technical support in the delivery of the services offered by the team and input to service productivity to achieve targets.
• Provide Line Manager early sight visibility of issues and concerns that could impact the Systems Engineering objectives, and effectively manage escalations.
• Support the Operational elements on transformational opportunities to help meet Enterprise Cloud Infrastructure and Technology objectives and influence the business to adopt recommendations.
• Practice CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements.
• To provide analytical and innovative input to projects/operational issues as well as support negotiations.

The skills you'll need

• Very good understanding of Cyber Security Principles
• Endpoint Detection and Response (EDR) security tooling (CrowdStrike)
• Network Detection and Response (NDR) security tooling
• Understanding the Mitre Attack framework
• Good understanding of networks and protocols
• Windows server knowledge
• Linux server knowledge including containers
• Public Cloud (AWS, Azure and GCP) understanding
• Track record of Project delivery end to end
• Ability to produce technical documentation
• Happy to work occasionally Out of hours
• Will need to provide callout cover 24x7x365
• You identify opportunities to use collaborative approaches and continuous improvement. You contribute to projects as a subject matter expert or content owner.
• Stakeholder Management: Able to collaborate and work effectively across complex and matrix relationships, negotiating where needed to help support agreement.
• Sound knowledge of Incident and change management processes and system

A FEW POINTS TO NOTE:Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT?Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team. BENEFITS:

Annual On target bonus 10% (personal and company multipliers)

BT Pension scheme; minimum 5% employee contribution, BT contribution 10%

Life Assurance

Direct share scheme

Exclusive colleague discounts on our latest and greatest BT broadband packages

50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans

My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers

Discounted EE TV including TNT Sport and the NOW Entertainment membership

Great support for working parents including pay whilst on maternity, adoptive, and paternity leave

Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.

25 days annual leave (not including bank holidays), increasing with service with buy holiday option

Volunteering days so you can give back to your local community

Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’

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Created on 25/06/2025 by TN United Kingdom