Cyber Security Specialist

BT Security; Birmingham; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading cybersecurity firm is looking for a technical support engineer to join their dynamic team. The role involves providing crucial IT support, handling incidents, and contributing to various cybersecurity projects. With over 175 years of heritage, BT Security values innovation and is committed to fostering a diverse and inclusive workplace. Candidates with strong cybersecurity principles and experience in EDR tools will excel in this role.

Benefits

Annual bonus of 10%

BT Pension scheme

Life Assurance

Direct share scheme

Exclusive discounts on BT broadband

My Discounts savings program

Support for working parents

25 days annual leave

Volunteering days

Electric vehicle salary sacrifice scheme

Qualifications

• Strong understanding of Cyber Security Principles required.
• Experience with EDR tools like CrowdStrike is crucial.
• Public Cloud (AWS, Azure, GCP) experience is preferred.

Responsibilities

• Provide technical support to resolve escalated issues.
• Support delivery of IT Provision and Incident handling.
• Contribute to productivity improvements and assist in transformational projects.

Skills

Cyber Security Principles

EDR tools like CrowdStrike

NDR security tooling

Mitre Attack framework

Network and protocol knowledge

Windows server expertise

Linux server expertise

Cloud experience (AWS, Azure, GCP)

Project delivery skills

Technical documentation production

Stakeholder management

Incident and change management knowledge

Job description

Recruiter: Trevor Newman

Career Grade: D

Internal Closing Date: 4/07/25

Location: Birmingham, Bristol, Manchester, London

(Our hybrid working model means you are expected to be in the office 3 days per week in one of the above locations)

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We're a global leader for secure connectivity and collaboration platforms for businesses of all sizes, from big household names and government departments to sole traders and start-ups. It’s not just the technology that matters, but what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organization that celebrates differences, fosters innovation, and provides opportunities to excel. With millions of businesses relying on us daily, joining BT means being part of a diverse, multi-skilled team that makes a significant societal impact.

Why this job matters

Cybersecurity is crucial because it protects individuals and organizations from cyberattacks, which can lead to financial loss, reputational damage, identity theft, or physical harm. It safeguards sensitive data, maintains privacy, ensures regulatory compliance, and helps businesses operate securely and build trust with customers.

What you'll be doing

• Provide technical support, resolving escalated issues to ensure system availability.
• Support the delivery of IT Provision, Incident handling, Service Requests, and Change Management within SLAs and KPIs.
• Support service delivery and contribute to productivity improvements.
• Provide early visibility of issues affecting systems and manage escalations effectively.
• Assist operational elements on transformational projects aligned with cloud infrastructure and technology goals.
• Utilize CI methodologies daily to identify waste and drive improvements.
• Contribute analytical and innovative input to projects and negotiations.

The skills you'll need

• Strong understanding of Cyber Security Principles
• Experience with EDR tools like CrowdStrike
• Knowledge of NDR security tooling
• Understanding of the Mitre Attack framework
• Good network and protocol knowledge
• Windows and Linux server expertise, including containers
• Public Cloud experience (AWS, Azure, GCP)
• End-to-end project delivery skills
• Ability to produce technical documentation
• Willingness to work occasionally out of hours and provide 24/7 callout cover
• Ability to identify opportunities for collaboration and continuous improvement
• Effective stakeholder management skills
• Knowledge of incident and change management processes

A few points to note:

If you work flexibly, such as job sharing or reduced hours, please get in touch. We offer reasonable adjustments for the selection process. Don’t hesitate to apply even if you don’t meet every criterion, as we value diverse backgrounds and experiences.

Benefits:

• Annual bonus of 10% (personal and company multipliers)
• BT Pension scheme with a minimum 5% employee contribution and 10% BT contribution
• Life Assurance
• Direct share scheme
• Exclusive discounts on BT broadband and EE mobile plans
• My Discounts savings program
• Discounted EE TV and entertainment packages
• Support for working parents, including paid leave options
• Additional benefits like dental, gym memberships, and healthcare plans
• 25 days annual leave, increasing with service, with buy holiday options
• Volunteering days
• Electric vehicle salary sacrifice scheme ('My EV')