Cyber Security Manager - Technical Delivery

ZipRecruiter; Milton Keynes; On-site; GBP 60,000 - 100,000; Full time

Job summary

A leading company is seeking a Cybersecurity Delivery Manager to oversee multiple cybersecurity engagements. The role requires extensive experience in IT and cybersecurity management with a focus on operational excellence and team management. Join a high-performing team and contribute significantly to delivery quality and customer satisfaction while enjoying a supportive work environment.

Benefits

Opportunity to develop technical expertise

Work-life balance

Open, innovative culture with experimentation opportunities

Qualifications

• 10+ years in IT with 6+ years in Cybersecurity delivery management.
• Certifications: CISM, CISSP, CEH, CySA+ (must-have); ITIL V3/4 (good to have).

Responsibilities

• Manage and oversee at least three Cybersecurity delivery engagements.
• Conduct performance appraisals and support resource planning.
• Act as a trusted security advisor and maintain positive relationships.

Skills

Knowledge of security frameworks

Strong communication

Leadership

Problem-solving skills

Ability to manage multiple projects

Education

Bachelor’s in IT, CS, or related

Tools

Security tools and testing practices

Job description

Job Description

Role – Cybersecurity Delivery Manager

Location: Milton Keynes / London / United Kingdom

Job Responsibilities

Functional Domain Responsibilities:

• Manage and oversee at least three or more Cybersecurity delivery engagements, including:
• Audit principles and associated controls
• Enterprise Security architecture
• Cloud Security
• Vulnerability Management
• Email security
• Web Application Firewall
• Cyber Incident Management (CERT)

Delivery Operations & Excellence:

• Maintain global delivery operations (Green status)
• Handle operational issues and escalations, ensuring communication with clients
• Achieve SLA/SLO targets and ensure process compliance
• Act as escalation point for delivery team issues
• Identify and drive opportunities for SIPs/CIPs
• Establish governance models, best practices, and operating procedures
• Coordinate seamless transition of new services or clients
• Participate in Service Operations and Quality Review meetings
• Lead and innovate solutions for complex problems
• Ensure business continuity during outages

Team Management:

• Conduct performance appraisals
• Support resource planning, allocation, and attrition management
• Monitor team performance and provide feedback
• Coach team members for skill development
• Recognize and reward high performers
• Promote training and certifications
• Monitor quality, productivity, and team performance regularly

Customer Relationship Management:

• Act as a trusted security advisor
• Align with management on strategy based on feedback & CSAT
• Analyze customer needs and identify opportunities
• Maintain communication and positive relationships

Financial Management:

• Assist in monitoring project financials, costs, staffing, and risks
• Improve efficiency and utilization

Service Transition:

• Manage transition projects following best practices
• Conduct due diligence and document findings
• Coordinate training, recruitment, and system requirements
• Monitor transition deliverables and stakeholder communication

Technical & Behavioral Skills:

• Knowledge of security frameworks (ITIL, ISO27002, PCI DSS, Cobit 5)
• Experience with security tools and testing practices (OWASP, NIST)
• Strong communication, leadership, and problem-solving skills
• Ability to manage multiple projects and support a 24/7 environment

Qualifications & Experience:

• 10+ years in IT, with 6+ years in Cybersecurity delivery management
• Bachelor’s in IT, CS, or related
• Certifications: CISM, CISSP, CEH, CySA+ (must-have); ITIL V3/4 (good to have)

What’s in it for you?

Opportunity to develop technical expertise, understand business performance, and enjoy work-life balance. Be part of a high-performing team setting benchmarks in delivery quality and customer satisfaction. Experience an open, innovative culture with opportunities for experimentation.

Who are we?

Mphasis is a global IT solutions provider offering application, BPO, and infrastructure services, renowned for quality and innovation in delivering value to clients across various industries.