Cyber Security Analyst, M-SAT

Saepio; High Wycombe; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading Information Security Solutions Provider in High Wycombe is seeking a Cyber Security Analyst. In this hybrid role, you'll manage client relationships and lead Security Awareness Training programs. Ideal candidates have a background in security operational support with strong communication and organizational skills. This position offers a chance to work with diverse clients and contribute to enhancing their security posture.

Benefits

Flexible working hours

Professional development opportunities

Qualifications

• At least 1 year in a customer-facing security operational support role.
• Proven track record of delivering exceptional customer service.
• Experience in Security Services and Security Awareness Training.

Responsibilities

• Managing new customer onboarding to Security Awareness Training.
• Building and maintaining strong client relationships.
• Tracking service performance metrics and identifying trends.

Skills

Communication skills

Organizational skills

Creative problem-solving

Attention to detail

Client Relationship Management

Education

Cyber Security or related field experience

Tools

CRM systems

Job description

Social network you want to login/join with:

Cyber Security Analyst, M-SAT, High Wycombe

col-narrow-left

Client:

Saepio

Location:

High Wycombe, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

fb9772b82d90

Job Views:

3

Posted:

12.08.2025

col-wide

Job Description:

Cyber Security Analyst, M-SAT

Location: Saepio HQ, High Wycombe, Bucks

Hours: Hybrid, Full Time, no overnight work - (Mon - Thurs 9am-6pm, Fri 9am-5pm)

Reporting To: Service Delivery Team Lead

Who are Saepio?

Saepio is a rapidly growing Information Security Solutions Provider that work with UK based corporate customers with between 100-10,000 users.

We help them to protect their employees, data, users, applications, and systems from being the victims of cyber-attack.

As the cyber threat landscape continues to evolve, Saepio is growing rapidly to meet the increasing demand for best-in-class cybersecurity solutions. To support our growth, we are recruiting a Cyber Security Analyst into our Managed Services team.

The world of cyber security is fast paced and exciting, join our journey and be part of a fun and successful company with a real community atmosphere whilst helping beat the cyber criminals!

What will you be doing?

You will be involved in Security Awareness Training running Phishing simulation campaigns and Cyber Security training programmes via the tooling to help our customers defend against hackers. You will be responsible for setting up services for new customers then reviewing the results to help improve their resiliency to social engineering attacks on their users.

You will provide insightful summary of Phishing and Training performance, highlighting trends to demonstrate improvement over time or using a combination of existing knowledge, resources and independent research provide recommendations for Service Improvement.

You will be responsible for developing relationships with customers and providing an exceptional level of service. The scope of this role is broad and not limited to -

Onboarding: Manage new customer onboarding to Security Awareness Training (Human Risk Management)

Client Relationship Management: Building and maintaining strong relationships with existing clients, understandingtheir needs, and ensuring their satisfaction withthe services provided.

Service Delivery Management: Provide support and guidance to customers to improve security awareness to reduce their likelihood of breaches.

Issue Resolution: Acting as a point of contact for service-related issues and working with internal teams to resolve them promptly and effectively.

Communication: Providing regular updates to clients on service delivery, addressing inquiries, and managing expectations.

Performance Monitoring: Tracking service performance metrics to identify trends and areas for improvement.

Process Improvement: Identifying opportunities to enhance service delivery processes and implementing solutions to improve efficiency and client satisfaction.

Reporting: Preparing and presenting high quality service reports to customers in reviews to add valuable insights to improve their security protection.

Documentation: Maintaining accurate records of service delivery activities, client interactions, and issue resolutions.

What are we looking for?

This role would ideally suit someone with a background in one of the following areas: Security Awareness Training, E-Mail Security, Phishing, Ethical Hacking, Cyber Security Service Management or Customer Success roles.

An individual who is passionate about delivering the highest quality service to our customers, who goes above and beyond and has prior experience in doing so. Someone who can manage multiple customers, whilst maintaining a high level of attention to detail and organisation.

At Saepio, communication is key. Whether it be building internal or external relationships, we are looking for someone who can easily communicate in a professional manner with both parties and be able to maintain these professional relationships.

To be successful within this role, you must have impeccable organisation and task management skills as well as being able to handle pressurised situations and deadlines.

Requirements -

Experience: At least 1 year in a customer facing security operational support role providing service reporting, reviews and service improvement for a business or Managed Service. Ideally in Security Services such as Security Awareness Phishing Simulation and Training, E-Mail Security, or IT Training.

Excellent Communication and Interpersonal Skills: Essential for building relationships and communicating effectively with clients and internal teams.

Creative Problem-Solving Skills: Ability to identify issue and implementing creative solutions to resolve service-related issues efficiently.

Organisational Skills: To manage service delivery effectively and coordinate tasks.

Customer Relationship Management (CRM) Skills: Experience with CRM systems to manage client interactions.

Attention to Detail: Critical for accurate service delivery & documentation, and adherence to SLAs.

Best in Class Customer Service: Proven track record of delivering exceptional customer service and building strong client relationships.

Collaborative: Works effectively as part of a team, promoting collaboration and shared support to achieve service excellence.

Desire to Learn and Skill Development: Proactive in seeking opportunities to expand knowledge and develop skills relevant to the role.

Other skills/qualifications - (Desirable, not mandatory)

• Experience working in a Managed Security Service Provider (MSSP)
• Security Awareness Training/Human Risk Management (Know Be 4/KB4)

Other relevant Cyber Security certifications (e.g. Comp TIA, NIST, ISO2700X, SOC2, GDPR)

Please note: To be eligible for this role, you must have the right to work in the UK on a permanent basis (e.g., Indefinite Leave to Remain or UK/EU Settled Status). Unfortunately, we are unable to provide visa sponsorship at this time.