Cyber Operations Manager 280422

Little Fish (UK) Ltd.; Nottingham, Sheffield; Hybrid; GBP 55,000 - 80,000; Full time

Job summary

Join Littlefish as a Cyber Operations Manager and lead the delivery of high-quality, customer-focused cyber services. Collaborate with the Cyber Leadership Team to drive service excellence and manage key accounts. We're looking for strategic leaders passionate about cyber security and operational improvement with a focus on client satisfaction.

Benefits

Training through Littlefish Academy

Referral bonus of £1,000

Access to LinkedIn Learning

Healthcare cash plan

Casual dress policy

Company Pension Scheme

Company social events

25 days annual leave plus public holidays

Purchase and sale of annual leave scheme

Qualifications

• Proven experience in service delivery or cyber operations leadership.
• Strong understanding of ITIL principles and methodologies.
• Experience managing projects and delivering results in fast-paced environments.

Responsibilities

• Leading the delivery of Cyber Services according to SLAs.
• Acting as a key point of contact for clients.
• Driving continuous improvement and identifying growth opportunities.

Skills

Leadership

Communication

Client Relationship Management

ITIL Principles

Financial Acumen

Project Management

Cyber Security Knowledge

Tools

Microsoft Sentinel

Defender solutions

Ansible

Terraform

Puppet

Job description

Work location: Nottingham or Sheffield (Hybrid)

Must be eligible for SC Clearance (Must have been a UK resident for the last 5 years)

Here at Littlefish, we look for people who can make a difference and become a giant slayer. As the world around us continues to change, we look for people who embrace change with optimism and excitement. These are the passionate and high-performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have shaped Littlefish into what it is today, and you will be the future employees who continue to add drive, passion, and skills as we grow.

If this sounds like you and you're excited about working with creative, passionate, energetic, friendly people, we would love to hear from you.

The role and what you’ll be doing:

Are you a strategic leader with a passion for cyber security and service excellence? At Littlefish, we’re looking for a Cyber Operations Manager to join our Cyber division and play a key role in delivering high-quality, customer-focused cyber services.

You’ll be responsible for leading the delivery of cyber services across key accounts, ensuring operational excellence, strong client relationships, and continuous improvement. You’ll work closely with our CSOC Manager and Cyber Leadership Team to align resources, drive service quality, and support the implementation of best practices.

You will be:

• Leading the delivery of Cyber Services in line with contractual commitments and SLAs
• Acting as a key point of contact for clients, ensuring high satisfaction and trust
• Managing service governance, reporting, and risk treatment plans
• Supporting cyber service transitions and project delivery
• Driving continuous improvement and identifying growth opportunities
• Collaborating with technical teams to ensure effective resource allocation
• Contributing to the wider success of the Cyber division as part of the leadership team

Who you are:

• Proven experience in a service delivery or cyber operations leadership role
• Strong understanding of ITIL principles and service delivery methodologies
• Excellent leadership, communication, and client relationship skills
• Financial acumen and a focus on efficiency and value
• Knowledge of Microsoft Sentinel, Defender solutions, and security best practices
• Experience managing projects and delivering results in a fast-paced environment

Ideally, you will have:

• Experience with Microsoft Purview, firewalls, VPNs, proxies
• Understanding of defence-in-depth and attack vector protection
• Familiarity with automation tools (e.g., Ansible, Terraform, Puppet)
• Knowledge of SaaS/PaaS integrations and cloud security

What we offer:

• Training through our Littlefish Academy, with potential earnings increase of £4,500
• Referral bonus of £1,000 for successful referrals
• Access to LinkedIn Learning with over 16,000 tutorials
• Healthcare cash plan including online GP appointments, 24/7 counsellors, and cashback
• Casual dress policy
• Company Pension Scheme
• Company social events
• 25 days annual leave plus public holidays
• Purchase and sale of annual leave scheme

Life at Littlefish:

Our company values shape who we are. We hire people who embody these values:

• High Performing: We aim to increase quality and efficiency, striving for service excellence.
• Passionate: We celebrate team success, are enthusiastic, energetic, and supportive.
• Can-Do Attitude: We challenge the status quo, get things done, and are not afraid to step outside our comfort zone.

If you believe you can make a tangible difference, apply today and join us on this journey.

At Littlefish, we foster a diverse and inclusive community where everyone feels valued and supported.

We encourage applications from all backgrounds. Please contact us if you need adjustments during the recruitment process.

Our application includes ED&I questions, with a 'prefer not to say' option.