Cyber IT Support

Manchester Digital; Barrow-in-Furness; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Security Analyst to join their expanding security team in Barrow-in-Furness. This full-time, on-site role offers a unique opportunity to monitor and respond to security incidents while collaborating with other security professionals. You'll develop your skills in a dynamic environment that fosters professional growth and advancement in cybersecurity. With a focus on inclusion and employee wellbeing, this role provides pathways for career development and a chance to make a significant impact in the field. If you're passionate about IT security and eager to grow, this position is perfect for you.

Benefits

Training and Development Opportunities

Wellbeing Programs

Mental Health Champions

Access to External Certifications

Qualifications

• Good understanding of IT systems and ticket management.
• Experience in security in an IT environment is advantageous.

Responsibilities

• Monitor ticket queue and resolve tickets efficiently.
• Collaborate with support teams to implement security actions.

Skills

IT Systems Knowledge

Problem-Solving Skills

Attention to Detail

Self-Starter

Effective Communication

Interest in Cyber Security

Job description

The Security Analyst will be tasked with monitoring and responding to security incidents and requests raised through a ticketing system. This role requires collaboration with support teams and the customer security team to resolve tickets, perform remediation activities using work instructions. The ideal candidate should have a good understanding IT systems and be able to operate a ticket management system to accept and resolve tickets. As part of the role you will develop security skills and knowledge and experience of the security domain.

Join our established and expanding security team, where you'll have the opportunity to work with other security professionals. This role offers career growth potential, providing pathways that extend well beyond the entry-level security analyst position. You will be part of a dynamic environment that fosters professional development and advancement in the cybersecurity field.

This role is full time onsite in Barrow In Furness. Working Pattern: The Security Analyst team provide support from 7am to 7pm Monday to Thursday and 7am to 3:30pm on Friday. The normal working week will be 37.5 hours and you will be expected to cover some early shifts or cover some late shifts as part of a team rota.

If you are successfully offered this position, you will go through a series of preemployment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

Your role

• Monitoring ticket queue: Reviewing assigned tickets, accepting and assessing the requirement to implement actions or activities to resolve and close tickets.
• Working to agreed SLAs: Ensuring tickets are accepted and resolved to agreed timescales.
• Monitoring team mailbox: Monitoring the team mailbox to review and respond to any requests for support or providing information and assistance.
• Project Support: Working with our wider security team to support elements of project deliver, gaining knowledge and experience of security technologies.

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your skills and experience

• Good knowledge of IT systems.
• Good problem-solving skills and attention to detail.
• Self-starter, Ability to work independently and as part of a team.
• Any experience of security in an IT environment would be advantageous or a interest and passion for Cyber Security.
• Effective communication skills, both written and verbal.

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

What does ‘Get The Future You Want’ mean for you?

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.
You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

Why you should consider Capgemini?

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get The Future You Want | www.capgemini.com