Cyber Incident Management Senior Specialist

Bank of America; Chester; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Private healthcare

Pension plan

Flexible benefits

Job summary

Bank of America is seeking a Cyber Incident Management Senior Specialist in Chester to coordinate response and recovery activities for information security incidents, engaging with global teams and executives to drive timely containment and remediation.

The role requires leadership in triage, clear communication of findings, and mentoring of staff within a high-visibility security operation. This full-time position supports a demanding, global security program.

Qualifications

• Proven experience handling Information Security related events and incidents.
• Excellent verbal and written communicator able to adapt to audience.
• Decisive in high‑pressure environments.

Responsibilities

• Oversight of information security events and cyber incidents; communicate analysis, containment and remediation.
• Evaluate, communicate and contain cyber incidents while collaborating with security teams and stakeholders.
• Oversee day-to-day Incident Response Operations with autonomy in triage decisions.
• Serve as Global Point of Contact for incident escalations and resource coordination.

Job description

Job Description:

Job Title: Cyber Incident Management Senior Specialist

Corporate Title: Vice President

Location: Chester

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Res

The Team:

Cyber Incident Response and Management is part of the Cyber Response & Recovery Team who provide a globally coordinated and managed response capability for information security events and incidents that may impact the confidentiality, integrity, and/or availability of the Bank’s information and information systems or has privacy implications.

Role Description:

The role of the Cyber Incident Management Senior Specialist is to coordinate the response and recovery activities from information security incidents. This includes collaboration with appropriate response, assist with determining the root cause of incidents and work with stakeholders and responsible parties to remediate any identified control gaps or failures; Escalate issues to management in a timely manner with appropriate information regarding severity, exposure, and action items; this role requires critical thinking and investigative mindset coupled effective written, and verbal communication skills.

This is a senior role with high visibility at the global level including interacting with and providing direct updates to executives and senior leadership stakeholders. A Cyber Incident Management Senior Specialist provides their knowledge and expertise in incident response to lead, mentor, and challenge associates on the team.

This is a full-time role (40 hours per week), with standard working hours of 7:00AM to 6:00PM, 4 days per week (Sunday to Wednesday or Wednesday to Saturday) to align with the nature of the support provided by the team. Additional flexibility may occasionally be required to support business, operational, or project deliverables

Responsibilities:

• You will have established oversight of information security events and cyber incidents and communicate analysis, containment, and remediation efforts to all business partners.
• As a Senior incident manager you will be able to evaluate, communicate, and contain cyber security incidents while collaborating with other security teams, technology organizations, and line of business partners.
• You will be responsible for oversight of day-to-day Incident Response Operations, with autonomy to make critical decisions during triage.
• You will be a Global Point of Contact for incident escalations, responsible for immediate coordination of resources to mitigate risk.

What we are looking for:

• Proven experience handling Information Security related events and incidents
• An excellent verbal and written communicator who can adapt to their audience.
• Decisive and can make difficult decisions in what can be a high-pressure environment.

Skills that will help:

• CompTIA Security+ or equivalent qualification
• Familiarity with security vulnerabilities exploits and APT tools, techniques, and procedures.
• Management or leadership experience

Benefits of working at Bank of America:

UK

• At Bank of America, we strive to prioritise employees’ health and wellbeing – it’s what makes us a Great Place to Work.
• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc.
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, and virtual GP services
• Access to the Peppy App which provides 1:1 support, consultations and resources relating to men’s health, women’s health, fertility, menopause and pregnancy & parenthood
• Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America:

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Possible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Location Overview:

Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.