Sr Fulfillment Advisor

Bank of America; Chester; On-site; GBP 70,000 - 120,000; Full time

Benefits offered by this job

Private healthcare

Pension plan

Health screening

Parental leave

Job summary

Bank of America in Chester is seeking a Senior Fulfillment Advisor to lead client-focused card fulfilment projects and deliver seamless implementations across regions. You will interface with clients, coordinate with Sales, Operations, and Technical Help Desk, and drive timely delivery of large-scale initiatives.

We value commercial card experience, strong communication, and a collaborative, proactive approach.

Qualifications

• Commercial card experience
• Excellent verbal and written communication skills
• Logical and evaluative approach to tasks
• Good problem solving and evaluative skills
• Additional language skills – Spanish/French/German/Italian (helpful)

Responsibilities

• Participate in global commercial card implementation projects, coordinating with technical and project management teams.
• Act as primary interface with clients to establish connectivity between organizations.
• Organize internal and external project activities to ensure timely client implementation.
• Maintain close client interaction via phone, video conference, email and in person.
• Work closely with Sales, Operations, Technical Help Desk, and Fulfilment to deliver a seamless client experience.
• Delegate tasks quickly and effectively to regional technical teams to meet deadlines.

Skills

Commercial card experience

Client facing experience

Verbal and written communication

Problem solving

Project coordination

Additional language skills

Job description

Job Description: Chester - UK Location: EMEA Job Title: Senior Fulfillment Advisor Corporate Title: Up to Vice President Location: Chester At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Location Overview: Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.

Role Description: As a member of the EMEA Card Fulfilment team you will have the opportunity to deliver good client service in a consultancy role that will afford you significant direct client exposure whilst also partnering with a range of internal business partners at various levels within the bank to deliver against client requirements. This exciting and varied opportunity will also allow you to work on large scale, arduous, and engaging projects with clear ownership of clients and deliverables.

Responsibilities: As a Card Fulfilment Advisor your main responsibilities will involve: Participating in global commercial card implementation projects requiring team member with technical and project management skills to execute and support them Being responsible for acting as the primary interface with clients to establish all connectivity between organizations Organizing all internal and external project related activities to ensure a timely and smooth client implementation process Maintaining close client interaction via phone, video conference, email and in person Working closely with Sales, Operations, Technical Help Desk, and Fulfilment departments leveraging teamwork to provide the client with a seamless delivery Supporting EMEA regional projects as part of a global project or a purely regional set of requirements for a range of clients. Delegating tasks quickly and effectively to regional technical teams to ensure a timely and smooth client implementation process

What we are looking for: Commercial card experience Client facing experience Excellent verbal and written communication skills, comfortable with high degree of direct client interaction Logical and evaluative approach to tasks Positive and willing to learn approach Good problem solving and evaluative skills

Skills that will help: Project Management qualifications Experience in a sales-led environment Additional Language Skills – Spanish/French/German/Italian

Benefits of working at Bank of America: UK:

• At Bank of America, we strive to prioritise employees’ health and wellbeing – it’s what makes us a Great Place to Work.
• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a well-being account, travel insurance, critical illness, cycle to work etc.
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, and virtual GP services
• Access to the Peppy App which provides 1:1 support, consultations and resources relating to men’s health, women’s health, fertility, menopause and pregnancy & parenthood
• Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America: Good conduct and sound judgment is crucial to our long-term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well‑being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve.

Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Our Values Learn about our four values that represent what we believe.