Cyber Claims Adjuster

CFC; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance firm in London is seeking an experienced Cyber Claims Adjuster to manage claims and collaborate with various teams. The ideal candidate should have a strong background in cyber claims, excellent relationship-building skills, and the ability to work well with response vendors. This role offers a full-time permanent position with opportunities to make a significant impact in the claims process.

Qualifications

• Proven experience in cyber and technology claims management.
• Excellent interpersonal and teamwork skills.
• Ability to analyze claims issues and provide feedback.

Responsibilities

• Handle cyber and technology claims from notification to settlement.
• Maintain relationships with stakeholders for excellent customer service.
• Collaborate with various teams to address claims issues.

Skills

Experience in managing cyber and technology claims

Strong relationship-building skills with clients and partners

Ability to work with response vendors during incidents

Knowledge of reserving, recoveries, and claims leakage reduction

Good communication skills

Job description

Cyber Claims Adjuster

Department: Cyber Claims

Employment Type: Permanent - Full Time

Location: London

Reporting To: Margaret Murphy

Description

An experienced claims professional is required to strengthen CFC’s claims team and ensure delivery of high-quality claims service to policyholders, brokers, underwriters, and capacity providers. We seek a conscientious and hardworking claims professional with experience in cyber and technology claims. This role will collaborate with the CFC Claims and Incident Response team and various incident response vendors, including forensic, legal, and PR, to deliver a cost-effective yet high-quality response to insureds. The role also involves working with Underwriting, Finance, IT, and Products teams while complying with all relevant legal and statutory (FCA and Lloyd’s) requirements.

About the role

The Cyber Claims Adjuster will work closely with CFC’s internal Incident Response Team to guide clients and triage incidents with external response partners, ensuring a high-quality response to cyber incidents.

• Proactively handle cyber and technology claims from first notification of loss to settlement within CFC’s delegated authorities.
• Build and maintain good relationships with policyholders, brokers, underwriters, and capacity providers, ensuring excellent customer service.
• Work actively with response vendors during claims incidents.
• Ensure prompt and accurate reserving, identify and pursue relevant third-party recoveries, and seek to reduce claims leakage.
• Collaborate with underwriters to provide feedback on claims issues and trends, and with the Products team on product development and wording.

About you

The ideal candidate will have experience in handling cyber and technology claims, excellent relationship-building skills, and the ability to work collaboratively with various teams and external partners.

• Experience in managing cyber and technology claims from notification to settlement.
• Strong relationship-building skills with clients and partners.
• Ability to work with response vendors during incidents.
• Knowledge of reserving, recoveries, and claims leakage reduction.
• Good communication skills to collaborate with underwriters and product teams.

Core Values

• Love what you do: We show up each day ready to take on the world. Our passion and intensity set us apart and make a difference to colleagues, customers, brokers, and carriers.
• Challenge everything: We’re never afraid to question the way things are done and constantly seek improvements.
• Have fun, be good: Insurance is serious business, but we make work enjoyable. We welcome all viewpoints and treat everyone with respect.