CX Team Member

Foot Locker, Inc.; Milton Keynes; On-site; GBP 40,000 - 60,000; Full time

Job summary

Un leader du secteur recherche un Employé de Vente passionné par les sneakers et l'apparel athlétique pour rejoindre son équipe dynamique à Milton Keynes. Ce rôle exige une capacité à fournir un excellent service client, à atteindre des objectifs de vente et à travailler en équipe dans un environnement inclusif. Les candidats doivent posséder une expérience en vente au détail, une passion pour le produit, et être motivés pour offrir une expérience mémorable à chaque client.

Benefits

28 jours de congé

Remises de 30 à 50%

Programme d'assistance aux employés

Opportunités de développement

Qualifications

• 0-3 ans d'expérience en vente au détail.
• Confiant et à l'aise pour engager les clients.
• Motivé par l'interaction avec les clients et les produits.

Responsibilities

• Assurer une haute satisfaction client grâce à une connaissance approfondie des produits.
• Maintenir des objectifs personnels et de productivité.
• Connecter avec chaque client en posant des questions ouvertes.

Skills

Engagement client

Travail en équipe

Adaptabilité

Job description

Overview

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Qualifications

• 0-3 year of retail experience
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability – including nights, weekends, and holidays

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, outstanding customer experience, and operational expectations
• Maintaining personal and productivity goals
• Connects with every customer by asking open-ended questions to assess needs
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Benefits

• From: £10.00 - £13.65 per hour
• 28 days holiday – plus an extra day per year for the first 5 years!
• Associate discount of between 30 – 50%
• Hapi App – offering discounts & prize draws
• Employee Assistance Program – Retail Trust
• Company Sick Pay scheme
• Head Office Internships
• Striper Ambassador Programme
• Development Opportunities

Address

22 Midsummer Place

City

Milton Keynes

State/Province

UK

Postal Code

MK9--3GA