CX Team Member

Foot Locker, Inc.; London Borough of Harrow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in athletic footwear and apparel is seeking a Retail Associate for their store in Harrow. In this role, you will engage with customers, drive sales, and contribute to a positive shopping experience. Ideal candidates should have a passion for sneakers and excellent customer service skills, along with a flexible schedule.

Benefits

28 days holiday + extra day per year for 5 years

30-50% Associate discount

Employee Assistance Program

Company Sick Pay scheme

Development Opportunities

Qualifications

• 0-3 years of retail experience.
• Confident and comfortable engaging customers.
• Motivated by customer interactions.

Responsibilities

• Ensure high levels of customer satisfaction.
• Deliver sales and operational expectations.
• Maintain personal and productivity goals.

Skills

Customer Engagement

Sales

Teamwork

Flexibility

Product Knowledge

Job description

Overview

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Qualifications

• 0-3 year of retail experience
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability – including nights, weekends, and holidays

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, outstanding customer experience, and operational expectations
• Maintaining personal and productivity goals
• Connects with every customer by asking open-ended questions to assess needs
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Benefits

• From: £10.00 - £13.65 per hour
• 28 days holiday – plus an extra day per year for the first 5 years!
• Associate discount of between 30 – 50%
• Hapi App – offering discounts & prize draws
• Employee Assistance Program – Retail Trust
• Company Sick Pay scheme
• Head Office Internships
• Striper Ambassador Programme
• Development Opportunities

Address

16a/16b St Ann'S Road

City

Harrow, London

State/Province

UK

Postal Code

HA1--1AT