CX Team Member

TN United Kingdom; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Sales Associate to join their retail team. This role offers the opportunity to engage with customers, share knowledge about the latest athletic styles, and contribute to a positive shopping experience. With a focus on teamwork and customer satisfaction, you'll thrive in an inclusive environment that values your enthusiasm for athletic products. Enjoy competitive pay, employee discounts, and a supportive workplace culture that encourages growth and development. If you're ready to make an impact in retail, this position is perfect for you.

Benefits

28 days holiday plus additional day

Employee discount of 30-50%

Access to Hapi App for discounts

Employee Assistance Program

Company sick pay scheme

Opportunities for internships and development programs

Qualifications

• 0-3 years of retail experience required.
• Confidence in engaging with customers is essential.

Responsibilities

• Ensure high customer satisfaction through product knowledge.
• Connect with customers by asking open-ended questions.

Skills

Customer Engagement

Retail Experience

Product Knowledge

Team Collaboration

Job description

Job Description

Join our team as a Sales Associate in our retail store, where your passion for athletic sneakers and apparel can shine. We are looking for enthusiastic individuals who love to share their knowledge and excitement about the latest styles with our customers.

Overview

As a Sales Associate, you will:

1. Engage with customers to provide an exceptional shopping experience.
2. Stay knowledgeable about our products and current trends.
3. Work collaboratively with team members to meet sales and service goals.
4. Contribute to a positive, inclusive work environment.

Qualifications

• 0-3 years of retail experience.
• Confidence and comfort in engaging with customers.
• Motivated by enthusiasm for athletic products and customer interaction.
• Ability to work independently and as part of a team.
• Flexible availability, including nights, weekends, and holidays.

Responsibilities

• Ensure high customer satisfaction through product knowledge and teamwork.
• Meet sales, service, and operational goals.
• Connect with customers by asking open-ended questions to assess needs.
• Learn and share expertise on products and trends.
• Maintain awareness of current and upcoming products.
• Support a positive and inclusive workplace culture.

Benefits

• Salary from £6.17 to £12.92 per hour.
• 28 days holiday plus an additional day per year for the first 5 years.
• Employee discount of 30-50%.
• Access to the Hapi App for discounts and prize draws.
• Employee Assistance Program through Retail Trust.
• Company sick pay scheme.
• Opportunities for internships and development programs.

Location

Intu Watford, Unit 138, London Watford, UK, WD17-2UB