CX Team Member

Foot Locker, Inc.; Chatham; On-site; GBP 40,000 - 60,000; Full time

Job summary

FOOT LOCKER recherche un Retail Associate passionné par les sneakers et l'habillement sportif. Vous serez responsable d'offrir une expérience client exceptionnelle, tout en atteignant des objectifs de vente et en maintenant une ambiance de travail positive. Les candidats idéaux possèdent une solide motivation pour interagir avec les clients et un désir d'apprendre sur les produits tendances.

Benefits

28 jours de congés payés

Réduction pour les employés de 30 à 50%

Application Hapi pour réductions et tirages au sort

Programme d'assistance aux employés

Congés de maladie pris en charge par l'entreprise

Opportunités de développement

Qualifications

• 0-3 ans d'expérience dans le domaine de la vente au détail.
• Confiance et aisance dans l'engagement avec les clients.
• Disponibilité flexible, y compris les nuits et week-ends.

Responsibilities

• Assurer un haut niveau de satisfaction client en étant bien informé sur tous les produits.
• Atteindre les objectifs de ventes et de productivité.
• Contribuer à un environnement de travail positif et inclusif.

Skills

Engagement des clients

Motivation

Initiative

Flexibilité

Job description

Overview

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Qualifications

• 0-3 year of retail experience
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability – including nights, weekends, and holidays

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, outstanding customer experience, and operational expectations
• Maintaining personal and productivity goals
• Connects with every customer by asking open-ended questions to assess needs
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Benefits

• From: £10.00 - £13.65 per hour
• 28 days holiday – plus an extra day per year for the first 5 years!
• Associate discount of between 30 – 50%
• Hapi App – offering discounts & prize draws
• Employee Assistance Program – Retail Trust
• Company Sick Pay scheme
• Head Office Internships
• Striper Ambassador Programme
• Development Opportunities

Address

The Pentagon Centre

City

Chatham

State/Province

UK

Postal Code

ME4--4HP