CX Team Member

Foot Locker, Inc.; Belfast; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading athletic retailer is looking for team members in Belfast. You will engage customers with your retail experience, connect with them to assess their needs, and ensure exceptional service. The role offers flexible working hours, competitive pay, and various benefits such as employee discounts and development opportunities.

Benefits

£10.00 - £13.65 per hour

28 days holiday

Employee discounts between 30 – 50%

Employee Assistance Program

Development Opportunities

Qualifications

• 0-3 years of retail experience.
• Confident in engaging customers.
• Motivated to achieve results through customer interactions.

Responsibilities

• Ensure customer satisfaction by providing knowledgeable service.
• Meet sales and operational expectations.
• Maintain personal and productivity goals.

Skills

Customer engagement

Product knowledge

Team collaboration

Adaptability

Job description

Overview

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Qualifications

• 0-3 year of retail experience
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability – including nights, weekends, and holidays

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, outstanding customer experience, and operational expectations
• Maintaining personal and productivity goals
• Connects with every customer by asking open-ended questions to assess needs
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Benefits

• £10.00 - £13.65 per hour
• 28 days holiday – plus an extra day per year for the first 5 years!
• Associate discount of between 30 – 50%
• Hapi App – offering discounts & prize draws
• Employee Assistance Program – Retail Trust
• Company Sick Payscheme
• Head Office Internships
• Striper Ambassador Programme
• Development Opportunities

Address

56, Donegall Place
City
Belfast, N.Ireland
BT1--5BB