CX Strategy & Service Design Lead (Hybrid UK)

Interpublic; United Kingdom; Hybrid; GBP 60.000 - 90.000; Vollzeit

Zusammenfassung

Remedy Edge in the United Kingdom is seeking a Customer Experience Strategist to join the Experience team. You will blend CX strategy, service design, and UX to understand patient and clinician needs, map journeys, and translate insights into improved experiences and digital tools.

The role sits across research, strategy, design, and prototyping, with a hands-on approach and collaboration with clients and multidisciplinary teams. UK hybrid work is available.

Qualifikationen

• Extensive experience across CX strategy, service design, UX strategy or digital transformation.

Aufgaben

• Develop customer journeys and experience strategies.

Kenntnisse

Experience Strategy

CX Strategy

Service Design

UX Strategy

Digital Product Thinking

User Research

Journey Mapping

Wireframing

Prototyping

Client-facing Workshops

Cross-functional Collaboration

Tools

Figma

Jobbeschreibung

Remedy Edge in the United Kingdom is seeking a Customer Experience Strategist to join the Experience team. You will blend CX strategy, service design, and UX to understand patient and clinician needs, map journeys, and translate insights into improved experiences and digital tools.

The role sits across research, strategy, design, and prototyping, with a hands-on approach and collaboration with clients and multidisciplinary teams. UK hybrid work is available.