CX Strategy Lead – Hybrid UK, Service Design & UX

REMEDY EDGE™ NY

Greater London

Hybrid

GBP 50,000 - 70,000

Full time

3 days ago

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Job summary

Remedy Edge is seeking a Customer Experience Strategist to join its growing Experience team in a UK Hybrid role. This hands-on strategy position sits across customer experience, service design, digital product thinking and UX.

You’ll translate insights into improved journeys, services, tools and digital experiences. The role spans upstream strategy to helper define digital tools, prototyping, testing and shaping how experiences work in real-world contexts.

Qualifications

Extensive experience across Experience Strategy, CX, service design, and UX strategy.
Strong human-centered thinking and ability to translate insights into practical experiences.
Experience with digital product or service design and digital transformation.

Responsibilities

Develop customer journeys and experience strategies.
Identify customer needs, behaviours, barriers and opportunities.
Create journey maps, service blueprints and future-state experiences.
Help design new services, tools and digital experiences.
Develop UX principles, information architecture and user flows.
Work with wireframes and prototypes to make ideas tangible.
Contribute to concept and usability testing.
Facilitate workshops and work directly with clients.
Collaborate with designers, creatives, technologists and developers.
Work on global programmes that create master experiences for local markets to adopt and adapt.