CX Specialist: Inbox Zero & Global Support

Marloo; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

Marloo is building an AI-powered partner for financial advisers, and this role puts you at the center of customer happiness. You will own the market's customer support inbox with full autonomy, delivering fast, accurate, and wonderfully warm responses to every adviser inquiry.

You will join a high-energy team that values collaboration and a shared mission to crush the queue to inbox zero. This role emphasizes in-person teamwork, learning rapidly, and using AI tools to supercharge workflows while

Qualifications

• Customer experience champion with high energy and genuine care.
• Pride in mastering details and performing at a high standard every day.
• Fast learner who thrives in a fast-moving industry and stays ahead of the curve.
• Clear, warm written communication and confident phone conversations.
• Ability to prioritize, resolve friction, and escalate critical issues when needed.
• Comfort with using AI tools to boost workflow.
• Enjoy working in-person with an energetic team.

Responsibilities

• Own the customer inbox for your market with autonomy and drive.
• Provide fast, accurate, and warmly crafted responses to adviser inquiries.
• Tackle everything from quick queries to complex document templates and integrations.
• Know when to reply and when to jump on a call to delight customers.
• Turn tricky moments into lasting trust through tactful conversations.
• Share insights with product and GTM teams to improve the customer experience.
• Collaborate with global counterparts to deliver a unified support experience worldwide.

Skills

Customer Experience

Fast learner

Clear communication

Prioritization

Teamwork

AI tools

Tools

AI tools

Job description

Marloo is building an AI-powered partner for financial advisers, and this role puts you at the center of customer happiness. You will own the market's customer support inbox with full autonomy, delivering fast, accurate, and wonderfully warm responses to every adviser inquiry.

You will join a high-energy team that values collaboration and a shared mission to crush the queue to inbox zero. This role emphasizes in-person teamwork, learning rapidly, and using AI tools to supercharge workflows while