CX Service Design Analyst

Square One Resources; London; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading company is seeking a CX Service Design Analyst to support the design and implementation of CRM and CLM solutions. The role requires strong experience in customer experience design and business analysis, excellent stakeholder engagement, and facilitation skills. The contract is hybrid, with an initial 9-month term and potential for extension.

Qualifications

• Proven experience as a Service Designer and/or Business Analyst in CX projects.
• Strong understanding of CRM and CLM platforms.
• Ability to work independently and collaboratively within teams.

Responsibilities

• Support design and implementation of CRM and CLM solutions.
• Facilitate and lead workshops with stakeholders and end users.
• Gather and document business and user requirements.

Skills

Stakeholder engagement

Facilitation skills

Independent working

Collaboration

Job description

Job Title: CX Service Design Analyst
Location: London Hybrid
Salary/Rate: £500 outside IR35.
Start Date: July
Job Type: Contract

We are currently seeking an experienced CX Service Designer / CX Business Analyst to support the detailed design and implementation of CRM and CLM solutions for a major programme.

This role is ideal for someone with a strong background in customer experience design and business analysis, who is comfortable working closely with stakeholders to capture detailed requirements and facilitate effective workshops.

Key Responsibilities:

• Support lower-level detailed design and implementation of CRM and CLM solutions
• Facilitate and lead on-site workshops with stakeholders and end users
• Gather and document comprehensive business and user requirements
• Work closely with technical teams and wider project stakeholders to ensure alignment and clarity

Key Requirements:

• Proven experience as a Service Designer and/or Business Analyst in customer experience (CX) projects
• Strong understanding of CRM and CLM platforms and implementations
• Excellent stakeholder engagement and facilitation skills
• Ability to work independently and collaboratively within cross-functional teams

Contract Details:
Location: Hybrid - 3 days per week on-site in London (exact location to be confirmed)
Duration: Initial 9-month contract
Extension: Strong potential for continuation beyond the initial term
Start Date: Mid- Late July


If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.


Disclaimer
Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.

Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.