Cx Sales Leader

Buscojobs; Greater London; On-site; GBP 50,000 - 90,000; Full time

Job description

Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world.

In Asia Pacific (APJ), Cognizant has a strong presence in key growth markets like Australia, New Zealand, Singapore, India, Japan, China, Hong Kong, etc. It has grown rapidly in these regions and is now poised for exponential growth. We are now seeking leaders with a trailblazing track record of growth to fuel this growth story.

Cognizant is fully committed to being an inclusive workplace across Asia Pacific.

If you want to be part of this growth story, seize the moment and join us in APJ!

What are we looking for :

We are looking for dynamic, experienced sales leaders keen to be part of a results-oriented culture accelerating CX journeys for our large, complex clients. Cognizant’s Salesforce experts have a deep understanding of emerging digital landscapes and evolving customer needs. We can deliver complex multi-country CRM transformation rollouts, as well as strong program management. We complement our strong expertise in digital design, mobile app design and digital UX with the Salesforce platform to bring industry-specific solutions to the market.

As a Global Strategic Partner of Salesforce, we’ve collaborated with the company to develop next-generation proprietary CX tools and solutions that incorporate AI, communities, IoT, AR and VR across the sales, services and marketing functions.

Cognizant is recognized as a leader in Salesforce / CX by industry analysts and Salesforce. We are one of the top 5 Salesforce partners in ANZ and across APJ are frequently recognized for our innovative work by Salesforce and clients.

We are looking for dynamic, results-oriented, experienced sales executives keen to be part of an entrepreneurial culture accelerating digital change for our large, complex clients. Service Line Sales Managers (SLSM) are sales specialists focused on creating, pursuing and closing opportunities in nominated industry markets. We work closely with and within client accounts to support vertical market alignment across key verticals including Retail, BFSI, Public Sector and E&U. SLSMs provide deep expertise in one or more of the Business areas and Salesforce / CX Cloud offerings to support vertical markets and their account expansion plans into new markets and business areas. SLSMs are usually assigned into existing markets and some SLSMs will also engage in new logo markets. Although this role will involve managing / coaching other Service Line Specialists within the CX practice, it is expected that this role will carry its own quota.

The Service Line Sales Manager will be a “trusted advisor” to both the client and the Cognizant Client Partner blending strategic, tactical and ‘street smart’ sales experience.

Responsibilities :

The primary responsibilities of this role are spread across three areas :

1. Ownership of CX Sales and Presales,
2. Salesforce Relationship management,
3. Practice coordination and Talent Coaching.

Additionally, the role will involve working with other Enterprise Platform Service lines to drive synergies and leverage digital networks (acquisitions) market teams for the development of GTM plays.

Sales and Presales

1. Deliver Sales results, contribute to revenue growth, Grow pipeline through existing accounts and if appropriate, new logo accounts.
2. Bring a ‘hunting’ mindset to all market and sales opportunities – shape and share value propositions.
3. Promote solution sales models and longer value-based contracts.
4. Cultivate and share a relevant industry or technology point of view with clients and peers to increase Cognizant’s value to our clients.
5. Bring cultural awareness and interpersonal savvy to navigate complex client stakeholder environments.
6. Cultivate client relationships to foster further growth and cross-selling opportunities at CxO levels.
7. Where relevant, build and maintain productive mutual working relationships with alliance partner counterparts. Work with the account teams and projects to drive quality and customer satisfaction through ensuring value creation from all community members.
8. Create, drive and deliver sales forecasts for deals that meet or exceed budgets in a transparent and predictable manner using the Cognizant SFDC CRM tool.
9. Contribute constructively and creatively into the client account planning and pipeline generation activities led by Cognizant industries and business units.
10. Contribute to proposal development either directly or in collaboration with bid management and solution architect teams.
11. Identify early renewal opportunities that can be leveraged into transformation client conversations.
12. Align presales / estimation support for the deals.
13. Deal qualification, construction and reviews.

Salesforce and MuleSoft Relationship

1. Act as the primary representative of Cognizant Salesforce and MuleSoft practice in Salesforce and industry forums.
2. Engage with the global communities to bring methods, accelerators and processes to ANZ and the team.
3. Maintain and nurture executive connects within Salesforce with the aim to drive partner-driven sales and capability development.
4. Create platforms / forums to provide opportunities for practice associates to work in collaboration with Salesforce and MuleSoft teams.
5. Work with Cognizant and Salesforce marketing teams to create joint activities and events including outreach programs.

Practice Coordination and Talent Coaching

1. Committed to the end-to-end growth of the Salesforce onshore capability. Including assistance in hiring, training, coaching / mentoring, performance management and retention of the talent.
2. Development of new capabilities in Salesforce emerging cloud offerings and related acquisition.
3. Co-ordination with Cognizant’s Salesforce acquisitions globally (ATG, LEV, EI, Code Zero) to bring the capability to ANZ region.
4. Creating a supportive community that enables teams to come together to learn, create and have a sense of belonging – Employee Engagement.
5. Sponsor mentoring / coaching of the teams including the "Home Managers" and a focus on the early career teams including opportunities for Bench teams.
6. Support the growth of the practice through domain salespeople, domain solution architects, sales collateral and technical SMEs as part of the sales cycle.

Additionally, the role is also expected to provide delivery oversight and active participation in escalation management in coordination with the Global Delivery leadership.

The Cognizant community :

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

1. Cognizant is a global community with more than 300,000 associates around the world.
2. We don’t just dream of a better way – we make it happen.
3. We take care of our people, clients, company, communities and climate by doing what’s right.

We foster an innovative environment where you can build the career path that’s right for you.