CX Insight Manager - 6 month FTC

Join us as a CX Insight Manager (6 month FTC) in our Solihull based Customer Experience team. We are looking for a Customer Experience Insights Manager to support the team in identifying opportunities to optimize the customer journey at every touchpoint. The role involves linking Gymshark's customer experience KPIs to leading metrics for real-time monitoring.

This is an excellent opportunity for an experienced Customer Experience insight professional who thrives in a fast-paced, evolving environment and is passionate about supporting a customer-first strategy.

Here's why to come onboard:

• You will drive the Customer Experience insight strategy, ensuring insights are continuously improved and aligned with our rapid growth into a billion-dollar global business.
• This role is crucial in championing the customer voice and integrating customer-first decision-making across the business.
• You will lead a research and analytics team, prioritizing projects that deliver the most value.
• You will collaborate across the business, building strong relationships with stakeholders and third-party providers to optimize system investments.
• The role offers a hybrid working pattern, with a minimum of three days a week at our HQ in Solihull.

What we are looking for:

• Experience with VOC systems like Qualtrics and Medalia.
• Proven experience managing insight projects from requirements to implementation.
• Extensive experience in a customer insight role within a fast-moving company.
• People management skills with a track record of leading high-performing teams.
• Excellent stakeholder communication skills with the ability to deliver actionable insights that influence decision-making.
• A commercially minded approach to identifying customer improvements.

Closing date: Tuesday 30th July.

Belonging at Gymshark

We are committed to inclusivity and equal opportunities. We strive to accommodate candidates with specific needs or disabilities during our recruitment process. Please contact us if you require reasonable adjustments.

About us

We aim to unite the conditioning community, providing tools for individuals to reach their best. Our team is growing rapidly worldwide, and we invite you to join us on this exciting journey.

The perks

• Private Medical Insurance or Healthcare Cash Plan
• 25 days holidays plus your birthday and bank holidays
• Flexible working culture
• Collaborative work environment
• Employer pension contributions up to 7%
• Life assurance
• 50% Gymshark discount
• Annual gift card
• Wellbeing support
• Training resources
• Choice of hardware and software
• Paid time off for health reasons
• Family leave options
• Healthy food options at HQ
• Gym membership, massages, beauty and barber services, parking