CX Design Manager - Electrification

TN United Kingdom; Essex; On-site; GBP 50,000 - 70,000; Full time

Job summary

An established industry player is seeking a CX Design Manager to enhance customer experiences in the electrification sector. This role involves understanding customer needs and designing impactful journeys that guide them through product choices. You'll work in a collaborative environment, leveraging innovative technology to support sustainability efforts. With a commitment to professional growth, this position offers the chance to make a significant impact in the commercial mobility landscape while advancing your career within a global organization.

Benefits

Career Advancement Opportunities

Collaborative Work Environment

Innovative Culture

Global Reach

Impact on Sustainability

Qualifications

• Significant experience in human-centered design.
• Experience collaborating with cross-functional teams.
• Ability to create and apply frameworks.

Responsibilities

• Understand and improve customer experiences across all touchpoints.
• Design unique experiences for commercial customers.
• Collaborate with teams to support electrification journeys.

Skills

Human-Centered Design

Visual Design

Narrative Skills

Project Initiation

Customer Insights

Education

Bachelor’s Degree in Design

Master’s Degree

Tools

Digital Design Tools

Job description

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Client:

Ford Motor Company

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Other

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EU work permit required:

Yes

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Job Reference:

a0d82528c9e1

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

About Ford Pro

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Ford Pro is a global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, products, and services for virtually every vocation, backed by technology and engineered for uptime. A true one-stop shop, offering a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers’ businesses thrive today and into new era of electrification - an ecosystem which includes Vehicles, Charging, Servicing, and Intelligence (Telematics/Data).

The Role: CX Design Manager, Electrification

As the CX Design Manager, your mission is to understand, build, and continuously improve our customers’ experiences across all touchpoints with our brand. This is your chance to create journeys that guide commercial customers through electrification — helping them understand, choose, purchase, and use the most relevant products from our extensive portfolio.

Your role will also focus on designing unique experiences by deeply understanding our customers’ businesses and their needs. As Ford Pro evolves, this aspect will become increasingly significant, establishing Ford Pro as a trusted partner for our commercial fleet customers across the entire value chain and lifecycle of our offerings.

Why Join Us?

• Make an Impact: Support our customer’s electrification journeys and contribute to reducing CO2 emissions and environmental impact. Your work will directly influence the future of commercial mobility and sustainability.
• Global Reach: Play a significant role in a global business that impacts commercial customers around the world. Your contributions will help businesses thrive and navigate the dual complexities of fleet management and electrification.
• Innovative Culture: Join a forward-thinking team that thrives on innovation and cutting-edge technology. You’ll have the opportunity to work with the latest advancements in the automotive industry.
• Collaborative Environment: Work in a dynamic, collaborative setting where your ideas are valued. Engage with cross-functional teams and be a part of a supportive community that encourages creativity and teamwork.
• Career Advancement: Ford Pro is committed to your professional growth. With ample opportunities for learning, development, and career progression, you can shape your career path and achieve your ambitions.
• Significant experience in human-centered design.
• Significant experience in designing and delivering products or experiences to market.
• Significant experience collaborating with cross-functional teams.
• Experience of visual design and narrative skills with digital design tools
• Bachelor’s degree or equivalent experience.
• Bachelor’s degree in design or anthropology, or a master’s degree.
• Knowledge of the mobility ecosystem, fleet management, and electrification.
• Experience in a B2B environment.
• Ability to initiate projects independently.
• Experience mentoring junior team members.
• Ability to create and apply frameworks.
• Soft skills to learn from customers without leading them.
• Appreciation for lo-fi or sacrificial prototypes.
• Ability to extract and apply customer insights.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

Ford is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age and those with caring responsibilities.