Customs Specialist - maternity cover

Kuehne + Nagel; Kegworth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics company in Kegworth is seeking a Customs Administrator to support administrative activities within the Customs Department. The ideal candidate will have customs experience, strong communication skills, and a commitment to providing high-quality service. Responsibilities include managing customs documentation and resolving customer queries. A comprehensive benefits package is offered, including a contributory pension plan and employee assistance program.

Benefits

Contributory pension plan

Employee assistance programme

Discounts and benefits from Route 2 Rewards

Qualifications

• Experience in customs and good understanding of customs procedures.
• Experience in a customer-facing role.
• Excellent verbal and written communication skills.
• Good problem-solving skills and ability to work with tight deadlines.
• High level attention to detail.

Responsibilities

• Preparation and presentation of Import/Export Customs Documentation.
• Provide high quality customer service to both internal stakeholders & customers.
• Control and distribution of all relevant documentation.
• Resolution of customer queries/issues via email and telephone.
• Work within Customer SOPs.
• Manage mailbox and incoming communication.

Skills

Customs experience

Customer service

Computer skills (Word, Excel)

Communication skills

Problem-solving

Attention to detail

Job description

Overview

Kühne + Nagel (AG & Co.) KG

Your role is to support all administrative activities within the Customs Department to enable the servicing of internal stakeholders and external customers. A significant aspect of this role is working to contractual terms with a range of customers.

Responsibilities

• Preparation and presentation of Import/Export Customs Documentation.
• Provide high quality customer service to both internal stakeholders & our customers
• Control and distribution of all relevant documentation.
• Resolution of Customer queries/issues via email and telephone/root cause analysis, corrective & preventative actions
• Work within Customer SOPs
• Mailbox Management
• Incoming entry requests/other incoming communications
• Perform data validity check
• Escalate deviations to SOP to External Customs Manager

Qualifications / What we would like you to bring

• Experience in customs and good understanding of customs procedures
• Experience in a customer facing role
• Comprehensive computer skills, including Word and Excel
• Excellent communication skills – both verbal and written
• Good problem solving skills and ability to work with tight deadlines
• High level attention to detail

What’s in it for you

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.