Customs Specialist

Kuehne+Nagel; Derby; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global logistics leader in Derby is seeking an administrative professional for their Customs Department. This role involves preparing Import/Export documentation, providing high-quality customer service, and managing documentation. The ideal candidate should have experience in customs procedures and a strong customer service background. A comprehensive understanding of Word and Excel, along with excellent communication skills, is essential. The company offers a range of benefits to support employee wellbeing and development.

Benefits

Contributory pension plan

Discounts and benefits through Route 2 Rewards

Employee assistance program

Qualifications

• Experience in customs procedures is essential.
• Must have worked in a customer-facing role.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Prepare and present Import/Export Customs Documentation.
• Provide high quality customer service to both internal stakeholders and customers.
• Control and distribute all relevant documentation.
• Resolve customer queries and perform root cause analysis.

Skills

Experience in customs

Customer facing role experience

Comprehensive computer skills

Excellent communication skills

Problem-solving skills

Attention to detail

Tools

Word

Excel

Job description

Overview

JOB DESCRIPTION It's more than a jobIn an administrative role at Kuehne+Nagel, tasks such as managing office operations or coordinating schedules certainly contribute to your team's success, but they also provide meaningful moments for people around the world. Because your attention to detail supports your colleagues to perform at their best, such as ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. At Kuehne+Nagel, our work contributes to more than we imagine. Your role is to support all administrative activities within the Customs Department to enable the servicing of internal stakeholders and external customers. A significant aspect of this role is working to contractual terms with a range of customers.

Responsibilities

• Preparation and presentation of Import/Export Customs Documentation.
• Provide high quality customer service to both internal stakeholders & our customers.
• Control and distribution of all relevant documentation.
• Resolution of Customer queries/issues via email and telephone, root cause analysis, corrective & preventative actions.
• Work within Customer SOPs.
• Mailbox Management - incoming entry requests/other incoming communications.
• Perform data validity check.
• Escalate deviations to SOP to External Customs Manager.

What we would like you to bring

• Experience in customs and good understanding of customs procedures.
• Experience in a customer facing role.
• Comprehensive computer skills, including Word and Excel.
• Excellent communication skills – both verbal and written.
• Good problem solving skills and ability to work with tight deadlines.
• High level attention to detail.

What’s in it for you

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.

Who are we

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.