Customs Specialist

Kuehne + Nagel AS; Derby; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading logistics company as part of the Exception Management team. You will monitor and diagnose exceptions, enhance customs compliance, and contribute to continuous improvement initiatives. This role offers a rewarding environment with robust benefits including access to a pension plan, wellbeing support, and recognition schemes.

Benefits

Kuehne+Nagel pension plan

Route 2 Rewards scheme

Employee assistance programme

Qualifications

• Knowledge of Imports, ETSF, Arrivals, and customs procedures.
• Experience in driving continuous improvement and handling complex issues.
• Strong focus on customs compliance and corrective actions.

Responsibilities

• Identify exceptions in processes and monitor data to detect anomalies.
• Resolve exceptions and develop corrective actions to prevent recurrence.
• Maintain records of exceptions and communicate updates to stakeholders.

Skills

Customs Compliance

Data Analysis

Problem Solving

Stakeholder Management

Communication

Attention to Detail

Lean Principles

Job description

Join our team!

Your Role

In this role, you will work as part of the Exception Management team, following defined processes and prioritising tasks in line with service level agreements. You’ll monitor systems to identify, classify, and resolve exceptions, escalating complex issues when needed. Collaboration with cross-functional teams and root cause analysis will be key to driving preventative actions and continuous improvement. You’ll report to the Imports, ETSF & Arrivals Lead, maintaining accurate records and supporting smooth, compliant operations.

Your Responsibilities

• Identify exceptions in processes, systems, or transactions; monitor data to detect anomalies, analyse root causes, and prioritise based on severity and impact.
• Resolve exceptions efficiently and prevent recurrence by developing corrective actions and proposing long-term improvements.
• Support internal team audits to ensure compliance and act on audit feedback for consistency and improvement.
• Maintain effective communication and update stakeholders on exception status.
• Coordinate with relevant parties such as customers and hauliers as required.
• Accurately track, report, and maintain records of exceptions, resolutions, and trends.
• Support Lean principles to implement best practices and assist team members with exception handling and customs tasks.
• Work within defined processes and procedures, prioritising workload in line with goals and SLAs.

Your Skills and Experiences

• Knowledge of Imports, ETSF, Arrivals, and various customs procedures, including amendments.
• Strong focus on customs compliance, root cause analysis, and corrective actions.
• Able to resolve escalations and handle complex issues quickly.
• Experience with Lean and driving continuous improvement.
• Skilled in reporting and using data for analysis and decisions.
• Excellent communication and stakeholder management.
• Strong attention to detail, problem-solving, and prioritisation.
• Flexible, accountable, and committed to customer service.

Good Reasons to Join

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.